Klondyke Reviews

Just got off the Irish ferry and

Just got off the Irish ferry and fancied a coffee and savory snack We had our 2 well behaved we think little Pomeranian girls with us but were told very abruptly in entering that we would have to sit outside It was siling down with rain They have massive areas of tea room with hard floor area and 2 customers We had a look and a member of staff said we would get soaked but could sit in the covered plant area Still cold with a keaky roof 50 of us now have fury friends and there are other more dog friendly places for refreshments so we and many others will use them in future

INSECTS IN FOOD

KLONDYKE MORTONHALL EDINBURGH Disgusted that salad served today had both a fly and caterpillar in it Clearly salads not washed on preparation Even more disappointingly was reaction from staff who didn t apologise and offered free cake instead of a refund My son and his wife who also bought meals stopped eating their food as they were also disgusted Complaint raised with Head Office today will be interesting to see their response

GIVE US YER CASH AND SOD OFF

Had a very positive experience on 1st February with a staff member Suzy at the Mortonhall store regarding a poorly Peace Lily and Dracena Advice you d pay dearly for otherwise but Klondyke most likely exploit this with what is definitely a pittance in retail reward I emailed the customer service department I refuse to use the word team using their maddening contact form I despise those to congratulate and thank Suzy in the hope there d be some kind of reward scheme for staff I doubt there is such a scheme however as the customer service department haven t even had the courtesy to respond Not a peep If they just grab your cash in what is a very expensive store then flat out ignore you how the hell do they treat their knowledgeable staff who bring that cash in Minimum wage and a bad attitude I d wager I note they don t respond to TP reviews too Given the number of negative reviews I m not surprised They d need a separate department I won t go back Suzy at Mortonhall grab the colleagues you like and open your own store Folk would flock

20 min wait for a coffee

Approx a 20min wait for a flat white With just 4 or 5 people ahead of me Then when I finally get to pay the woman on the till walks off with a mumbled inaudible comment The poor lady taking orders and making drinks had to log on to the till to take payment My phone battery was now flat so I had to go and sit in the car for a further 10 mins so I could pay for some other shopping I won t bother again

Unsuitable for purpose

Have previously complained about wood and kindling being kept under gap in ceiling in garden center Polmont branch letting it get wet Had been told would look into it but haven t done anything Warning to anyone buying this wood it will do more harm to your log burner so best avoid unless it s stored where it can t get wet

The food is dreadful

The food is dreadful Macaroni cheese has no taste of cheese at all The scone was not cooked in the middle

What a rip off

I placed an order for a growrewards card on 29th December 2024 and I paid extra to have it posted to me It eventually arrived damaged in the post on 21st January 2025 It seems this was activated on the day I placed the order despite the literature which accompanied the card stating that it would be activated the first time I used it in store I have approached Klondyke to request an extension as I have missed out on the first month however they were not interesred in helping I feel cheated as I paid for a 12 month membership and recieved an 11 month one When I queeried this in store the member of staff said that they usually advised customers to buy in store for this very reason What a rip off

my wife and i and mother in law went to

my wife and i and mother in law went to gardenwise in dumfries today for lunch we often go to houghton hall for meals but today it was gardenwise we all find that the staff at gardenwise are much more friendlier and there service is second to none my wife had the broccoli quiche and i had the corned beef pie and as soon as it arrived i commented to my wife look at the diffrence in the gravy it was as gravy should be at houghton hall its like a jug of water and you can hardly taste the corned beef in the pie yet here at gardenwise bearing in mind they are from the same group of garden centres there was no comparison the corned beef pie was really tasty and it was served with proper gravy and mushy peas we told the lady that served us it was excellent and explained to her about houghton hall she immediately passed our compliments to the chefs damien and errin and we told them we will certainly be coming back here for our meals everything was excellent from start to finish

Enjoyable Christmas lunch

A friend and I had the Christmas lunch at the Inverness garden centre on Saturday 2nd December 23 The restaurant staff were welcoming and friendly The table as with festive table cloth a candle decoration and crackers Audrey our waitress was attentive and cheerful Nothing was too much trouble especially on a busy Saturday We chose 3 courses The prawn cocktail starter was enjoyable with plenty of sauce followed by a generous helping of turkey with all the trimmings It was hot and nicely presented Dessert was equally enjoyable We felt the meal was excellent value and thoroughly enjoyed the experience Meg McKay