Knivesfromjapan Reviews

Knivesfromjapan co uk would ignore your messages once you pay them

The company has a very poor customer service literally - no customer service They would ignore messages once you make the sale if there is a problem with the items you received Don t trust any good reviews on Feefo as this is another scam platform A client cannot simply post a review there - only the company chooses who writes those reviews so don t be blinded by the high scores This is rude how Knivesfromjapan co uk makes business and I would not recommend them Hope this helps someone to avoid the same issue with your purchases Good luck p s their pictures of the store on the website seem to be fake as they don t have a proper store with all that gear - that s all poor marketing and misleading info

Price Gauging or just appalling service and lie to cover it

I placed an order which was confirmed and payment taken After a few days I checked the status of the order and Knives of Japan had cancelled the order and refunded the payment but without informing me I contacted them and they said there was a pricing error and the product had been withdrawn from sale A silly statement as I checked the site and it was still for sale with delivery guaranteed in four days but at 3 times the price I had paid Since they took payment they have clearly entered a contract but are obfuscating at every point The fact they never let me know they had cancelled the order is what irritates me most as it was a gift Next recourse is to go Legal withe the help of Which and American Express for breach of contract

I ordered a sharpening disc for a HORL

I ordered a sharpening disc for a HORL knife sharpener Having ordered it they advised me that it had to be signed for it didnt need to be because its not a knife I explained that I may not be in to take delivery and as such asked them to update the courier for it to be left at a safe place They refused stating that all of their products need to be signed for I can accept knives need signing for but not sharpening implements Their loss I have just ordered over 900 of knives from another supplier I wouldn t order from this lot ever again Customer service is disgusting

They sent a knife in a damaged box

They sent a knife in a damaged box which I returned and they are now refusing to refund it because guess it the box is damaged I took pictures of the damage on the day it was delivered which they are refusing to acknowledge The sales team is clearly acting in bad faith

Poor products and customer service

A knife sharpener I bought did not work and they refused to exchange it saying that they would only have done so within 14 days it was a Christmas present so couldn t do it in that time frame and that it only worked with Japanese knives I tried both Japanese and non Japanese knives and the knife sharpener was completely ineffective The box I received it in looked old and had an award from 2002 advertised on it It looked completely different to their website Whilst I try to support independent companies I wish I had bought this from Amazon who have both excellent customer service and an excellent returns policy and saved myself 30 00

Hopeless customer service

Terrible customer service and no response to emails contact forms or the phone which says not in service Ordered sharpening for two knives and planned to drop them into London shop Was advised they needed to be sent elsewhere in prepaid box which would be sent Box didn t arrive until after I had eventually managed to reach someone Box arrived but without a return label Again eventually got in contact and was emailed DPD screenshot but no label barcode Have sent numerous emails and completed contact form but no avail Shockingly poor

BEWARE - they take your money and deliver nothing

This is a scam site They took my money charged more to PayPal than agreed to and never sent the product They ignore all correspondence Avoid this company

Fantastic experience buying knives from

Fantastic experience buying knives from knives from Japan My knives arrived on time and the customer service was excellent

Great service

Great service I ordered the knives on one day The next day it was dispatched and soon after that it was delivered And the knives are great I would highly recommend