Home Knockhatch Adventure Park - Knockhatch Adventure Park
Based on authentic user experiences
Hayley Bostock
6735 reviews
N/A
6 months ago
Shocked
So shocked at poor customer service Recently had to immediately cancel a booking email received to say cancellation accepted only then days later to be told refunds not given Very misleading and poor quality of service Makes you question the service inside the park
Customer Christie Ahamefula
6735 reviews
N/A
6 months ago
Tantrum throwing and prejudiced staff
Tantrum throwing staff and daylight robbery at Go Kart Visited this adventure ground today 16th August The only experience my two kids really loved was the wave rider and the staff was amenable there At the Go kart despite notices advising that this was a dangerous sport there was only one tantrum throwing staff who kept banging the gate and seemed very irate at working there constantly muttering under his breath I left my son in the queue and went back to the entrance to purchase ticket at 16 14pm When we handed the receipt to him he growled that he needed another supporting ticket I quickly went back to the reception where the attendant clearly remembered my purchase but said that I must produce the supplementary ticket despite the fact that there was a 35-40 minutes wait and that I didn t think anyone on that queue had picked up the part of the ticket that had suddenly disappeared because people have actually been queuing for an average of 35 minutes I was surprised that a manager needed to be called I wanted to see the video to prove that I wasn t told to guard the supplementary ticket with my life and thought that if it was that important to have a couple of tickets they should have at least stapled it together or at least minion just replied that they will loose 5 if they allowed my son on the ride We paid 75 56p and arrived just before 2pm and they were not willing to accept that I had paid this money just a few minutes before I had to pay another 4 99 before my son could ride the go kart and his was the last group A very hostile environment if you are not White as I was told to keep my voice down and the manager was eager to apologise to the waiting queue rather than allow my son on a ride I had paid for
Richard Nock
6735 reviews
N/A
6 months ago
Disappointed
On arrival things were not very clear entry tickets were overpriced we were asked if we wanted extras but weren t told what they were also many of the staff were not friendly and to have to pay for certain rides was a bit to much when other theme parks everything is included also very limited food outlets and what was available was high in sugar my opinion is it is not value for money
Russell Williams
6735 reviews
N/A
6 months ago
Awful experience
Awful experience Owner is rude so are staff Will not be returning
Susie
6735 reviews
N/A
6 months ago
I am shocked that as an adult I had to
I am shocked that as an adult I had to pay over 22 for entrance fee just to walk around with my great grandson 5 is plenty Very very disappointed Will not be visiting again
Jenny Young
6735 reviews
N/A
6 months ago
Customer Service
We as a local family have been annual members at Knockhatch for three years now On trying to renew annual membership today costing 225 in total I was served by a very rude girl who certainly was not customer friendly She was brusque and clipped in her answers to my questions about the new procedure for annual membership that they have recently introduced I still am not clear as to how this new system works after asking her repeatedly to explain in detail She talked down to me and became increasingly impatient with my queries Although my family enjoy Knockhatch and most of the staff are lovely the customer service on entry spoils the whole experience and really lets Knockhatch down as a pleasant experience in my opinion
Disgruntled
6735 reviews
N/A
6 months ago
Don t bother if you have kids 6
Don t bother if you have kids 6 as there s not much to do Also not worth the money 90 for family of 4 and nothing for adults to do Have to pay more for the more fun things like go karts
S Forse
6735 reviews
N/A
6 months ago
Had a great time at Knockhatch
Had a great time at Knockhatch So much for kids to do inside and out
Lauren
6735 reviews
N/A
6 months ago
Been twice and had so much fun both
Been twice and had so much fun both times Spent the whole day here and didn t run out of things to do so much to do for all different ages
Consumer
6735 reviews
N/A
6 months ago
After visiting Knockhatch today
After visiting Knockhatch today I needed to write a review and let everyone know this place is amazing great value for money and the staff were helpful throughout I would highly recommend this place to anyone