Based on authentic user experiences
Douglas Brennan
6734 reviews
N/A
5 months ago
TERRIBLE CUSTOMER SERVICE
GOOD PEOPLE OF THE INTERNET DO NOT PURCHASE ITEMS FROM KNOG IF EVER YOU HAVE ISSUES WITH A PRODUCT YOUR TIME WILL BE WASTED I HAVE WAITED OVER TWO MONTHS FOR A REPLACEMENT REAR LIGHT THAT UNDER WARRANTY WAS FAULTY CLEARLY CUSTOMER SERVICE IS NOT THIS COMPANY S STRONG POINT It s not like I needed a light in Winter honest I DIDN T WANT TO BE ONE OF THESE GUYS BUT THEIR CUSTOMER SERVICE IS SO POOR THEY THINK IT IS ACCEPTABLE NOT TO ANSWER TO EMAILS FOR WEEKS IF AT ALL FOR THE LOVE OF GAHD AVOID THESE JOKERS LIKE THE PLAGUE No really Avoid
Darren A Smith
6734 reviews
N/A
5 months ago
Bought the lock for my son - Poor design
Bought the lock for my son He cannot get it apart Nor can I Or when I do he cannot then do it Very poor design Contacted the company 5 times nowt
Dan
6734 reviews
N/A
5 months ago
Absolute rubbish
Absolute rubbish had 4 of rear knog lights and they all died in roughly a year
Troy Allen
6734 reviews
N/A
5 months ago
Knog bike locks about as much use as rubber bands
Great product Knog Party combo 20 lock which couldnt stand up to the test My 2016 boardman bike sends its thanks from its new owner the thief who stole it last night
Mr S J Hersom
6734 reviews
N/A
5 months ago
Great bike lamps discounted etc but as
Great bike lamps discounted etc but as I authorised payment it added 15 postage which is a grubby trick especially for one small light
Dan Richardson
6734 reviews
N/A
5 months ago
Worldclass Company Fantastic Customer Service
My Knog light broke so I contacted their Customer Service department for help they immediately issued a replacement for me and it arrived in the UK 4 days later after being sent from Australia Love these guys and their products are great too
Risky Business
6734 reviews
N/A
5 months ago
Best bike lights best customer service
I have been using several Knog bike lights on all my bikes for a few years already A couple had some issues crop up after a year or so however Knog replaced them without issues and provided excellent customer support I highly recommend their products and aftercare
Risky Business
6734 reviews
N/A
5 months ago
Been a customer for 5 years
Been a customer for a while and I wrote a review before I wanted to add that I had an issue with a bike light and Knog customer service replaced the item for me free of charge under warranty It took them some time to ship it over here as they re based in Australia but I m happy Thanks folks
tim roberts
6734 reviews
N/A
5 months ago
Amazing Customer Service
Had 2 starps go on my blindr mini lights had no paperwork and they must have been at least 3 years old Knog sent a new replacement set from Oz to the UK no questions asked Quite simply the best customer service I ve ever experienced
Kimberly Kellett
6734 reviews
N/A
5 months ago
Excellent customer service
I wrote to knog on a whim after finding a knog light I had purchased years ago with a broken strap I asked about a replacement strap but they offered to send me a whole new light Their representatives were fast and friendly - 100 great customer service from my experience