Koala Reviews

This company is horrible

This company is horrible Their shipments are consistently late Imagine your pet having to suffer because Koala does not have the ability to send out produce on time

Your delivery time is pitiful

Your delivery time is pitiful When a customer orders a strong antibiotic it s not to just add it to his collection It s because the pet has a serious infection which needs immediate treatment Had I seen your very poor online reviews I certainly wouldn t have subjected my dog to another week of pain and discomfort I m going to find some time to learn which Massachusetts agency or Attorney General s office oversees your business and inform them of the shabby business you conduct

Do not do business with these people

Do not do business with these people Huge disappointment They promise then don t deliver They don t care about your animals We have a cat teetering on death They didn t give a damn

Use Another Online Pet Pharmacy

I submitted my order Order O5XD6 on 28 Nov 22 and as of 06 Dec 22 no one from Koala Health has reached out to me or sent any updates on the order I had to initiate all communication and now I must go to my vet s office to get the Rx HEY wait a minute isn t that what Koala Health should do Don t waste your time with these folks

Poor Service

my puppy has to have Zycortal suspension for her health due to Addison s disease i ordered and emailed a copy of the rx and a week later then they wanted it mailed so I mailed it The mail and Boston sucks They did nothing to expedite it They whined about something not being right which doesn t make any sense because I ve had other pharmacies fill it without any problem and it still has not been sent and she has to have her shot tomorrow I would not recommend this group to anyone I am in line with every other review that has been written and they whine about everything in Boston such as they can t lose their license total BS

Awful experience

Awful experience I don t know where they are getting all the positive reviews posted on their website since they have no options to leave reviews They debated the prescription amount my dog has been on for the past year and made me take my dog in to the vet just to be weighed then debated the discount code they supplied and originally accepted at checkout The reason why I picked Koala was to use the discount code given It s also pretty ridiculous since the prescription amount they think she should be on doesn t exist After jumping through hoops and over five days later still nothing has been shipped and they haven t responded to emails I have never had such a bad experience with a pet supply company Go anywhere else

Scam Fraudulent company

Scam Buyer Beware I had an autoship which I cancelled via phone as they don t allow you to do it online They shipped it anyway without their required 3 day notification prior When I called them to return they said no returns allowed and claimed they never got a call and they also claimed they had sent the required email which they couldn t produce of course So the fact is they know how to scam the system as the charge can t even be disputed because I cannot prove the cancellation phone call How does one prove a phone call

Don t waste your time here Use Chewy

This place took forever to send us my dog s medication They made up something about how the vet s directions weren t clear I called the vet who read off what they d included in usage directions and I don t know how much clearer they could ve made it Customer service is AWFUL The phone lines go to voicemail saying the place is closed long before their closing hours they do not respond to emails I will never use them again and closed my account Use Chewy They are streets ahead in every way

DO NOT ORDER from this company

DO NOT ORDER from this company My order was shipped to the wrong address and they take no responsibility in this matter rude CS and hung up on me Offered no solutions and they said I was on auto ship and I never signed up for that service and asked to cancel