Koalaliving Reviews

Koala living furniture cheaply made in China

Koala living damaged my new furniture then sent out a specialist to fix but the specilist made it worse breaking a zip in furniture headrest A month later they sent out another specialist to fix but this specialist didn t know how to replace a headrest As he had never done this job before after a hour of persistent he gave up taking the damaged headrest to another specialist

BEWARE WHEN PURCHASING ON-LINE FROM

BEWARE WHEN PURCHASING ON-LINE FROM KOALA LIVINGBEWARE WHEN PURCHASING ON-LINE FROM KOALA LIVINGI am very disappointed with my experience in trying to purchase furniture from this company I found barstools on their website and wanted to know if these chairs were on display in any of their stores in Sydney NSW so that I could see the product before committing to an online purchase It turns out that you can t call the store directly you have to call a central call centre and the operator can only email the store with your request I waited 24hrs for someone to get back to me which they never did So again I called the call centre and the operator informed me that there were no chairs on display anywhere I then asked what the refund policy was and here s the kicker If you purchase a product online and then change your mind because it doesn t work in your home you have to pay the return delivery fee which is fine BUT Koala will then take an extra 30 from your refund because you changed your mind Nevermind I wasn t able to see the advertised product on display and that I was the one taking a chance with the purchase I m expected to purchase blindly and forfeit a portion of my refund I won t be buying from this store

I ordered 4 x chairs on the website and

I ordered 4 x chairs on the website and the colour delivered was not the colour shownThey take to much money to return the item or even exchange for other chairs Complete rip off and no customer serviceI will NEVER use Koala Living AGAIN Stay away and do not buy from this company

2 years and still waiting for the

2 years and still waiting for the refund Koala living had no stock and has kept my money for over 2 years not having chosen to do the right thing and provide a full refund not a part refund for one item and full for the rest Fingers crossed someone with customer service common sense gets this and rectifies it

Worst company ever - DO NOT BUY

Worst company ever please do not ship from them I ordered a beige chair and they delivered me a green chair I went back requested that my chair be replaced from what I saw in the store which was beige they kept telling me what I have received is beige besides sending them several pictures They don t call you just send you nasty emails instead It s quite tortourous to deal with them won t accept their mistake Please DO NOT buy from them - complete fraud Their sales assistant said terrible things to us like we have change of mind so we want to send it back - besides us asking for replacing chair and not asking money back Horrible horrible sales team - save yourself the headache please as you can see all reviews below advise the same

Bought 6 x swivel chairs each chair

Bought 6 x swivel chairs each chair 598 retail On del 1x was making squeaking noise terrible experience with customer service replacement ok then another chair making horrible squeaking noise got another replacement Had to b returned as faulty fibre Got another reply round marks on seat still fighting with customer service whom r saying just the fibre Unable to speak to anyone in management Only way to speak to someone is via email to overseas destination Staff at store great but if u have a problem all I can say is GOOD LUCK wld never purchase off them again Further to this I now have another faulty chair squeaking noise they came back offered me 60 to keep it or I can get it replaced I only sat on this chair for 1 hr and it started with this problem Very annoying frustrating when only persons u can deal with r customer service via email Asked for it to b escalated and want to speak to management

Misleading information provided by

Misleading information provided by whole team in store and costumer care team MichaelAfter Many communications and trying to resolve it peacefully through Koala costumer service team which i got Michael as my case manager who was trying to mislead me even their own staff made misleading and miscommunication mistake as they changed the delivery date and they are not gonna accept the responsibility to refund my money in full Michael from costumer service team try to mislead me all the way Item is not delivered yet i want to cancel that particular item as the changed the delivery date also item not fitting in my space They are pushing me to pay 30 cancellation fee even their own staff were misleaded me from beginning in their shop in Alexandria NSW I need my outstanding amount to be refunded to my account ASAP otherwise I am going to take this matter to ACCC Please to be advised your case was in ACCC already and you have been fined amount of 56 340 to compensate consumers for trying to mislead them for their right I was going to resolve this matter peacefully but you made me to try this avenue to inform people who are going to deal with your in future so disappointed with lack of costumer service from people in your shop in Alexandria all the way to your costumer care team Michael also your chat line representative Ciena I am not surprised after I found out in ACCC that you already being fined koala-living-pays-penalties-and-will-compensate-consumers-for-false-or-misleading-statements-about-consumer-guarantee-rights

Awful experience

Awful experience Sent us the wrong table top colour TWICE Eventually they just say that the colour received was correct and blamed it on us There is obviously an issue with their factory delivery process DO NOT BUY

I ordered a dining table set 5 months

I ordered a dining table set 5 months back They are not delivering at all Always extending the delivery date Seems they are cheating in the name of Koala Living Strongly suggest never buy from this stores Auburn team is not co-operative they always tell to contact customer support Worst experience