Amazing Value Mobile Phone Plans | Kogan Mobile
Based on authentic user experiences
Peter
6735 reviews
N/A
8 months ago
Ridiculous customer service
The customer service experience has been extremely frustrating They double-charged my Kogan mobile plan and since they don t have a contact number in NZ for customer support I had to email them The support staff keeps asking for my credit card details to confirm the issue I m puzzled as to why they need my credit card details when they already have it in their system I believe they can verify my identity through other means and I don t feel comfortable sharing my credit card details This is ridiculous Additionally I decided to terminate their service and disable the auto top-up feature a month ago but it continues to charge me To make matters worse I discovered that they charged me for the full month s plan just two days before I canceled I emailed the staff but they have been unable to provide a satisfactory answer It s been over two weeks and despite suggesting that they consult their manager if there s a language barrier no action has been taken Just keep ignoring my questions I call the customer service number on the main Kogan Website then refer to the Australia Department They said NZ doesn t have customer service to contact but that s the only number on the website The AU staff pretty much just saying is none of business and her attitude is very bad as well I ve request the staff in my email to forward my request to his manager who can understand English but never happened There is no other way I can make the complaint So I have to post it here Ridiculous
Natalie Bicknell
6735 reviews
N/A
8 months ago
Run the other way
Absolutely pathetic Bought a new phone on 13th had to buy a new eSim accidentally deleted old eSim from old phone resetting for my wife to use Told I d have to do an identity verification process with Vodaphone Didn t ever hear from Videophone but got an identity check request from TPG Bottom line is that I have an existing prepaid account with Kogan for 12 months and have been using it just fine for 2 months but still cannot use my new phone 4 days after purchase Highly recommend Amaysim
Maria Waldron
6735 reviews
N/A
8 months ago
I had purchased a voucher for medium
I had purchased a voucher for medium plan on Black friday sale on 18th November for 150 On 4th of December they charged me again for the same plan 250 saying they had auto renewed the plan when i had disable the auto renewal So in actual fact i am now being charged twich for the same plan The total cost is more than the large plan I have sent an email and did live chat but no one is resolving this issue Please refund my 250 asap before i take this up further absolutely shocking customer service
Sarah Lee
6735 reviews
N/A
8 months ago
Terrible sales service
I bought a recharge voucher for kogan mobile online and was charged twice using PayPal to pay I requested a refund of one of the payments Instead the help centre cancelled my order Now I was charged twice for no SIM card Call centre were useless and unable to help I ve had to raise disputes with PayPal for both charges Avoid
Aron Musafir
6735 reviews
N/A
8 months ago
Terrible support and number porting issues
As others posted if it works it works For me just issues Spent about 3 weeks to try to port my number chatting emailing etc They just kept saying it s being investigated Then they said I had to retry with the first 17 digits of my SIM Then last 17 digits Then first 16 digits Then it got stuck for a week and then had to try with the first 18 digits that would REALLY work Nope didn t work Bear in mind support is in India so lots of kind words but only delay tactics no actions So I ve given up I ll leave my number with my old provider Absolutely terrible support
Michael
6735 reviews
N/A
8 months ago
International Data inaccessible
This is the second time I ve purchased an international phone data pack and it doesn t work There is no possible way to contact Kogan so again I ve wasted my money America and Japan Overall the coverage is poor anyway Time for a change
Michael
6735 reviews
N/A
8 months ago
Still waiting for my old phone number
Still waiting for my old phone number to be transferred to a new SIM card I keep being told that it will happen within two business days but nothing yet after 3 days It s infuriating It s very hard to get help from this organisation when you need it
Lalvandra Kroft
6735 reviews
N/A
8 months ago
Product STILL hasn t arrive
Bought a simcard from Kogan from their website since April or May 2023 and it hasn t arrived till now 28 1 2024 I don t think that s right Have tried contacting their customer service but no luck
nah
6735 reviews
N/A
8 months ago
No reception at all at Clyde north
No reception at all at Clyde north absolutely appalling reception I miss most of my medical appointments as they can t reach my via phone or email
Ervin Kartawidjaja
6735 reviews
N/A
8 months ago
Absolutely hopeless
Absolutely hopeless I called up to get my plan connected They automatically told me it was an esim It was done on a Friday they told me it will connect by Tuesday at the maximum That didn t work due to it being an esim So I then had to repurchase a physical Sim card But due to my original issue I had no connection to make calls or activate it They have no chat help or email Their support email just posted the numbers to call Their complaints department tried on week two But unfortunately still nothing without any contact or ability to contact them So one failed esim and two failed Sim activation to keep my original number STAY AWAY