Komtra Reviews

Very bad support after sending the wrong parts

In short I ordered 3 O-rings from Komtra These O-rings should have been 4 2 mm but I got rings that were only 3 95 mm thick Most of the coffee went right into the drip tray After a unnecessary long en very problematic contact they sent me a set of rings with the right diameter But that didn t go easy I understand all the positive reviews her because so far I was a very satisfied customer with Kontra Having ordered several times everything arrived fast and in good shape But that changed after I got the wrong o-rings I contacted support and at first I didn t get any response Though my support request was acknowledged by email After A few days I tried again I got a response Mr D P wrote to me that all rings were laser controlled for size According to Mr D P the problem was with the brew unit It was damaged after long use with old o-rings Those rings were actually still very pliable and only discolored Installing them again made the machine work perfectly I wrote back to mr D P asking him how thick the o-rings should be He wrote that the rings should be 4 2 mm thick I was sure they weren t and I sent mr D P a movie proving this Mr D P then sent me a picture of him measuring a O-ring and the device he used showed 4 2 mm However this was a different color O-ring to the ones I ordered Writing back he made it clear to me that I just wanted to blame someone else for my own ignorance I thought that this wasn t the case here And because I still didn t have the correct size O-rings I stayed persistent Then things got ugly Here are some lines from the answer he sent anscheinend wollen Sie das nicht verstehen Gebrauchte benutzte Dichtungen k nnen nicht mit neuen Dichtungen verglichen werden Das wurde Ihnen schon mehrmals mitgeteilt dass die Dichtungen in der Br heinheit durch Alterung und hnliches die Gr e ver ndern Wenn Ihre Br hkammer abgenutzt ist k nnen wir Ihnen nicht weiterhelfen da wir keine Dichtungen haben die von den original Abmessungen abweichen But all of this wasn t true After a few days I got hold of the right measuring device And behold alle rings were the wrong size 3 95 mm instead of 4 2 mm After sending fotos of the old and new rings they finally sent a set of o-rings with the correct size Included was an email suggesting that I should leave the alone from now But all I did was correcting a mistake made by Kontra themselves I would advise Komtra to take a good look at the social skills of mr D P and their customer support Since I m not the only one here to be very dissatisfied about the Kontra support O I forgot to mention that the package was very badly damaged Fortunately the contents were undamaged