


Ersatzteile f r Kaffeevollautomaten Delonghi Jura Siemens Bosch u v m komtra de
Based on authentic user experiences
Vladimir
6735 reviews
N/A
6 months ago
Sounds like a fraud to me
Sounds like a fraud to me selling circuit boards without warranty and no returns if the packaging is opened Nonsense how do you suppose to check functioning of the product without opening it Stay away of this seller
Dhr Lommen
6735 reviews
N/A
6 months ago
Very bad support after sending the wrong parts
In short I ordered 3 O-rings from Komtra These O-rings should have been 4 2 mm but I got rings that were only 3 95 mm thick Most of the coffee went right into the drip tray After a unnecessary long en very problematic contact they sent me a set of rings with the right diameter But that didn t go easy I understand all the positive reviews her because so far I was a very satisfied customer with Kontra Having ordered several times everything arrived fast and in good shape But that changed after I got the wrong o-rings I contacted support and at first I didn t get any response Though my support request was acknowledged by email After A few days I tried again I got a response Mr D P wrote to me that all rings were laser controlled for size According to Mr D P the problem was with the brew unit It was damaged after long use with old o-rings Those rings were actually still very pliable and only discolored Installing them again made the machine work perfectly I wrote back to mr D P asking him how thick the o-rings should be He wrote that the rings should be 4 2 mm thick I was sure they weren t and I sent mr D P a movie proving this Mr D P then sent me a picture of him measuring a O-ring and the device he used showed 4 2 mm However this was a different color O-ring to the ones I ordered Writing back he made it clear to me that I just wanted to blame someone else for my own ignorance I thought that this wasn t the case here And because I still didn t have the correct size O-rings I stayed persistent Then things got ugly Here are some lines from the answer he sent anscheinend wollen Sie das nicht verstehen Gebrauchte benutzte Dichtungen k nnen nicht mit neuen Dichtungen verglichen werden Das wurde Ihnen schon mehrmals mitgeteilt dass die Dichtungen in der Br heinheit durch Alterung und hnliches die Gr e ver ndern Wenn Ihre Br hkammer abgenutzt ist k nnen wir Ihnen nicht weiterhelfen da wir keine Dichtungen haben die von den original Abmessungen abweichen But all of this wasn t true After a few days I got hold of the right measuring device And behold alle rings were the wrong size 3 95 mm instead of 4 2 mm After sending fotos of the old and new rings they finally sent a set of o-rings with the correct size Included was an email suggesting that I should leave the alone from now But all I did was correcting a mistake made by Kontra themselves I would advise Komtra to take a good look at the social skills of mr D P and their customer support Since I m not the only one here to be very dissatisfied about the Kontra support O I forgot to mention that the package was very badly damaged Fortunately the contents were undamaged
Marten Postma
6735 reviews
N/A
6 months ago
26 EUR to ship 4 rubber rings to Sweden
26 EUR to ship 4 rubber rings to Sweden is really to expensive I ordered stuff before that seemed to be OK although I could never test it since the main problem seemed to be caused by a rubber ring under the piston of the brew unit which is not include in the renovation kit
Shafiq
6735 reviews
N/A
6 months ago
I recently ordered some O-rings from
I recently ordered some O-rings from Komtra de and although there were initial issues with the sizes not matching my order the situation was eventually resolved While the shipping costs to Sweden seemed high and there was some confusion with customer support they ultimately corrected the mistake and sent the right size O-rings I ve had positive experiences with Komtra de in the past and while this order had its challenges I m glad the issue was addressed There is room for improvement in customer service but overall I appreciate that they made things right 4 stars