Korg Reviews

We have a lot of Korg equipment albeit

We have a lot of Korg equipment albeit fairly old Some weeks ago our 01 WFD Synthesizer power supply failed We have been unable to source a complete replacement or the parts Korg service centres do not want to know It would help if they would respond to our emails Very few responded They cannot support old equipment Please be aware of this when purchasing any Korg products They will leave you high and dry in years to come Completely useless is an understatement They do not directly support their products rather they use useless third party agents Here are the details It s a Korg 01 WFD Synthesizer Part failed is TA042P Filter Choke It located on KLM-1530B pcb Please be aware of this company s extremely poor after sales on their older equipment

Korg technical support is non existent

Korg technical support is non existent i am disappointed is an understatement I swithed off the Korg Kronos and when i switched it back on again it had an error keybed 19 please reinstall software i called Korg for help and they told me someone would call back that was 3 weeks ago now i bought a new cd-drive to reinstall the 3 disks that come with the keyboard and that didnt change anything just wasted 2 hours really I then went online to look for help and turns out this keybed 19 issue is a know issue in the new Kronos 88 keyboards and the only way to fix it is for Korg to do it as they have had this issue pop up on multiple of this same keyboard being reported it is not something the disk will fix and its frustrating that although i live 25minutes from Korg yet they will not see you without an appointment i drove to their Milton Keynes warehouse and was turned away as i had no appointment funny that as i cant get one because Korg do not respond to emails their telephone line doesnt get picked up and when they do they lie and say someone will call from technical support they even sent me a request to review how they had done on a call i never recieved oh and their warranty might as well be redundant at this point I cant even believe i am being forced to give them one star on this review there should be negative integer ratings for this type of bad customer care Useless Korg this keyboard cost upwards of 3000 show your customers some care and respect Awful

Korg technical support is APPALLING

Korg technical support is APPALLING Me being disappointed is an understatement We were in a studio session and we switched off the Korg Kronos and when i switched it back on again it had an error keybed 19 please reinstall software i called Korg for help and they told me someone would call back that was 3 weeks ago now i bought a new cd-drive to reinstall the 3 disks that come with the keyboard and that didnt change anything just wasted 2 hours really I then went online to look for help and turns out this keybed 19 issue is a know issue in the new Kronos 88 keyboards and the only way to fix it is for Korg to do it as they have had this issue pop up on multiple of this same keyboard being reported it is not something the disk will fix and its frustrating that although i live 25minutes from Korg yet they will not see you without an appointment i drove to their Milton Keynes warehouse and was turned away as i had no appointment funny that as i cant get one because Korg do not respond to emails their telephone line doesnt get picked up and when they do they lie and say someone will call from technical support they even sent me a request to review how they had done on a call i never recieved oh and their warranty might as well be redundant at this point I cant even believe i am being forced to give them one star on this review there should be negative integer ratings for this type of bad customer care Useless Korg this keyboard cost upwards of 3000 show your customers some care and respect i am a full time musician and this is causing me money and problems all sorts of problems I am really disappointed PLEASE HELP contact me at ASAP

Terrible customer service if anything goes wrong

Ordered a CI Air digital piano on 27th Feb which subsequently arrived Lovely piano but a while later noticed an issue with two keys On 9th March sent Korg uk an email with video demonstrating sound issue Jump forward to today the 18th nine days on and I m still chasing their customer services who insist that they have to collect the faulty piano before they can provide a replacement There is absolutely no customer focus whatsoever Why should I be chasing them 9 days on to get this sorted So so dissapointing 72 hours since I last asked them when this would be happening and no response

Zero Customer Service

I reached out to Korg UK as a loyal customer via their website I have been totally ignored Very poor UK support from Korg

Terrible website

Terrible service Horrible websites Horrible registrations Making user register again and again to upgrade then forcing them to retrieve codes that are impossible to get Everything is horrible No email contact no email support It s actually better and easier to pirate Korg software than to buy it Well done Korg

Terrible customer service

Terrible customer service terrible website for good products Had problems registering my new Synth The provided software for updating the synth firmware does not start after installation which makes it impossible to update the firmware needed to launch the librarian and control software for the synth No help whatsoever

Korg and their customer services are great

I am utterly confused with the low ratings Korg co uk have here on Trustpilot I am a customer of Korg for a very long time probably around 20 years or more I always purchase their flagship instruments mostly keyboards and pianos Throughout the years the help and assistance provided by Korg has been great If anything goes wrong they will do their very best to help and resolve the issue to the customers satisfaction Whenever I phoned or emailed them they have been very prompt in responding with a solution Although the quality of their products are so good it is not often you will need to contact them and when you do you are guaranteed to receive great customer service 10 Starts from me

Korg is superb

I am very happy with the assistance and all the help I have received from Korg I have purchased a Korg pa5x76 this morning and I am over the moon with the quality of Korg s products and their customer service Highly recommended Thank you Korg