Kpig Reviews

Very poor equipment dishonest staff kept my deposit

I rented a room in Eden House 89 Church Street in the summer of 2019 The equipment is of very poor quality The bathroom upstairs did not have any warm water I took cold showers Then the pressure went down and I couldn t even take showers there so I switched to the bathtub in the same bathroom I had to take my showers squatting as there was no shower curtain Then the light bulb died At that point I was taking showers squatting and in the dark Also half of the chairs in the kitchen are broken The licence agreement is astonishing In a fixed duration contract where you have no possible way to stay longer than the agreed termination date they will still charge 500 pounds if you forget to give them a month notice That s what happened to me even though they were organizing visits in my room before I left and I learned that the room was soon occupied again They played dead for 3 weeks after I left despite my emails They finally replied to my 6th email saying that - they had already responded to me they had sent me an unrelated email after I left and spoken to me on the phone only to say they were very busy and asking me to send an email to explain my situation - I had not given a month notice true - I did not return the room in the condition I received it false - I did not return the keys downstairs false - for these reasons they were not only taking 500 pounds from my deposit they actually allowed themselves to take all of it In a nutshell an extremely dishonest staff having no problem with stealing 600 pounds from a student

Awful experience

Awful experience unresponsive and horrible customer service when they do respond Very entitled and act like they re doing you a favour by doing their job

This guy took the money and didn t

This guy took the money and didn t return it to me I wrote a contract but he didn t return the money so I m going to report itGive me my money

Clowns

They basically force you to write a good review as soon as you show interest in renting with them They act all kind and caring but as soon as you pay they start ghosting you I lived there only 3 months LUCKILY although I paid for 6 months - as per my contract The room I got was different than the one I paid for Internet was not working and the initial conditions in which I found my room were disgusting I have pictures of course They also kept 50 from my deposit - which they gave me 2 months later - because of the wrong reference I wrote while making the payment You might be wondering now Oh well they re right Do you wanna know what I wrote Instead of Name Flat Room I went for Name Surname Flat Month Poor fellas made them waste so much time Oh the boiler made weird noises had to text them 24 7 to get the plumber to fix it like 3 times Plus the fire alarm was off Isn t it illegal All the good reviews on Google you see now are either written by new tenants or by the staff itself I d like to insert clown emojis right here Guys they re scammers And a complete joke

Unethical - To avoid as much as possible

I rented my first flat in London with this agency because it seemed like the easiest option but I do not recommend either the flat or the agency They were very responsive until I booked but as soon as I paid their responsiveness dropped off When we had issues with the flat it would take days and multiple messages from us to get a response For instance when our cooker broke down and became a fire hazard instead of replacing it they simply told us to stop using it When I moved out it took them far longer than the 30 days specified in the contract to return my deposit I had to chase them several times Additionally they kept 80 from my deposit without warning explanation or providing any invoices When I questioned this they claimed 80 has been applied to all households for over-usage of utilities This was divided to cover the over-usage as the company would contractually cover 70 a month but they have covered a lot more as a gesture though it has reached even more They selectively used parts of the contract to justify this charge ignoring the section that states adjustments for utility bills should be made every three months by the agency and not mentioning that the deposit shouldn t be used to adjust these bills When I pointed this out they responded Once an occupant vacates accounts review the period they stayed in the flat and the corresponding invoices for that period If the amount exceeds a certain threshold it gets divided and a share of that is charged We have charged the minimum possible amount Moreover it took months and numerous emails from me for them to provide invoices and to this date they still haven t provided satisfactory proof To sum up if you have any other option choose it rather than going with this agency

This company and the staff working for

This company and the staff working for them are all scum pure scum KPIG minus the Kall of you especially ekin are scumbags

Scammers

Scammers Room does not look like in the pictures the toilet stayed broken for 6 months there was mold and the fire alarm was broken for 6 months ringing every 1 minute If you choose them you will not have liveable conditions

CRIMINALS

CRIMINALS I lived in a shard house in Battersea for 6 months Paid my rent every month which included all bills 1 year later an old housemate informs me that a debt collector letter for 1 300 has come through the door with my name on it Turns out the water bill hasn t been paid for 3 years and Thames Water found my name attached to the property I spoke to KPIG and they refused to get in touch with TW to take ownership of the debt They insisted that everything had already been sorted out at their end I m still trying to sort the debt out now My old housemate had received the debt bill for the electric and water over 1 500 owed When I lived there my wardrobe was broken from the start and they refused to fix it Poor communication and dodgy as hell AVOID