


Based on authentic user experiences
Julie Hunter
6732 reviews
N/A
5 months ago
Don t use this lot to clean your roof
Got a quote from this company to remove moss clean treat point roof and fix any broken tiles as necessary We were told on a number of occasions that they would be out to start the job but failed to turn up for one reason or another Admittedly the weather had been unsettled however rather than inform us they weren t coming they just didn t turn up They eventually appeared and two men supposedly cleared the moss however they refused to clean roof apply treatment point or fix broken tiles informing us they hadn t been told to do that We complained and they were back out and supposedly finished the job Two days later bits of moss were falling off the roof there was still bird mess and they did a horrible job of pointing the filler does not match and looks terrible I do not believe they have treated the roof After numerous phone calls and promises to come out and remedy the situation we are left with a roof that looks worse than when they started Over the years the roof has been cleaned a number of times none of them particularly great however this lot have managed to beat then all for ineptitude disorganisation and duplicity Use them at your peril
Neil Warnock
6732 reviews
N/A
5 months ago
Disappointed is an understatement
Disappointed is an understatement I entered a contract with this company to have my house roughcasted I agreed a price then accepted an email contract I was told roughly about last week in may to get started and by the second week in June I contacted them to see when it was going to get started I was also asked some 6 weeks before to pay 20 of the balance to cover materials Eventually they agreed to start my house Only to find out the notes for my house had been lost and they was asking me what was to be done on arrival They also asked me what chips I wanted that then led me to believe they hadn t purchased them with the 20 for materials Their health Safety is none existent My surrounding area was like a bomb had gone off with the mess Broken ornaments nothing covered foul language and disorganised chaos I was then called half way through the job to pay an additional 1500 to cover the job that I had already agreed a contract price for At the end I was left with a massive clean up job that will take me weeks to rectify I can honestly say this company is the worst I have ever had dealings with So be careful when selecting a company from Trust A Trader
David Logan
6732 reviews
N/A
5 months ago
Totally untrustworthy
Totally untrustworthy Fixed roof but didn t Still leaking Once they ve got your money you can t get in touch and they totally ignore you DO NOT USE
Marc Haniford
6732 reviews
N/A
5 months ago
They re delusional to think they can repair a roof
We originally contacted KPM to get our flat roof fixed as it was letting in water We are now left with even worse damage water flooding in actual roofers telling us KPM cut every corner by showing us KPM even left the code 4 sticker on the lead but telling us its code 5 and got verbally abused on the phone by the delusional owners Throughout the entire process we were given every excuse under the sun and were never told when the work was going to commence Excuses ranged from rain-related damage in their garage to not one but two deaths and even the classic something came up During the estimate Kevin and his dad show up and the dad immediately saw seemingly what was wrong - the force was strong with that one When we eventually got people round to start work they just showed up whenever they liked climbed up to the roof did goodness knows what then left without so much as a word We were not even sure when they had finished until I called up and asked I pointed out that it would have been nice to have been told you were finished Within milliseconds of finishing their last word they were badgering us for immediate payment because he likes to pay his guys on a particular day In the nicest way possible that s all well and good but not my problem Customers expect to be told when work is completed if any complications arose and to be asked if they are satisfied We were told it was a 50 charge per day if payment was not made immediately We never said we weren t going to pay immediately in fact we pretty much did but that didn t stop KPM laying on the pressure tactics We have never heard from them as much as we did when payment was concerned Soon after I reminded them that we need the 10 year guarantee I received a 5 year guarantee for a different address This seemed very odd as they clearly specify 10 years This coupled with the insistence on light speed payment made complete sense when water started pouring in through an unrelated area in the ceiling less than a week later We called them and yet again they came whenever they felt like it and put some clear silicone on it good job guys that ll hold it After they went back to their office and probably gave themselves a round of applause followed by a standing ovation I called and said I could still see several gaps This was when I got verbally abused over the phone they were shouting about scaffolding we didn t have any how much experience they have couldn t fix a leak and a judge for some reason You honestly couldn t make it up the whole conversation made me think Kevin watches too much Netflix and thinks he s running the Peaky Blinders The business was seemingly in turmoil What made everything worse was that we passed their name onto friends and they hired them for their roof With a combined total of 22 000 you would expect a little decency It became apparent that one of their team member was seemingly AWOL take a guess why and it would appear that the apple doesn t fall far from the tree The incompetence seems to have disseminated into every member of the team who seem to all share a surname making challenging them quite difficult AVOID AT ALL COSTS - literally
Carb
6732 reviews
N/A
5 months ago
Employ this company at your peril
Employ this company at your peril The first men came to quote for the job were excellent investigated well and we were impressed so went with their quote From there it all went downhill and we have been left with a roof that is worse than when they started Within two days of finishing the job slates fell off the roof leaving a hole Broken slates were put back in leaving the roof looking untidy And to makes matters worse the original leaks are still leaking Cleaning up after themselves was a joke with gutters littered with rubbish There was a constant demand for money stating they had to pay their men Trying to contact the company has been a nightmare They made 6 different appointments date determined by them and turned up for none We have e mailed and phoned with a list of problems and had no reply to any form of communication We are now seriously out of pocket and left with a house we cannot sell until roof is fixed
Anissa Monteiro
6732 reviews
N/A
5 months ago
KPM contractors ltd This company is
KPM contractors ltd This company is total fraud especially for immigrants beware They think immigrants won t be able to do anything I saw good reviews and contacted this company to build our front door canopy They sent the quote of 1740 and asked for advance payment of 348 and did not show up several times and upon contacting them they just gave random reasons like the worker had school run etc and rescheduled however did not show up So I requested to cancel and to give my refund It s been almost 6months I m begging the owner Kevin for my refund but he himself so unprofessional saying he is at his kid nursery and get this sorted but no luck now he is just declining my calls I have never ever wrote a review online but this company just took away my hard earned money for nothing and destroyed peace of mind
Anne
6732 reviews
N/A
5 months ago
My 85 year old father used this company
My 85 year old father used this company to fix his old leaking roof as his next door neighbour was using them and their houses are connected What a terrible job They ve been called out to fix a problem with the seals around the chimney and the roof was still leaking but in a different place They had to come a 3rd time to fix that I ve had to call them again to fix a lose tile after strong winds but they haven t shown up so a neighbour has put it back in place I wouldn t touch them as his roof looks pretty poor compared to his neighbours
Chris Moore
6732 reviews
N/A
5 months ago
NEVER USE KPM
NEVER USE KPMEngaged with KPM to build a whole new roof on an existing building where it was a flat roof The whole thing was done wrong every single part so badly the building officer told us to remove the roof entirely and redo it The new roofer said I have been doing this for 30 years and this is the worst roof I have ever seen I have been chasing Kevin legally for 2 years to get my money back and he has tried to duck it at every point How this company has won any awards is beyond me
Amaka Nwosu
6732 reviews
N/A
5 months ago
Very quick and efficient
Very quick and efficient nice job
Jonas Berger
6732 reviews
N/A
5 months ago
Fantastic team
Fantastic team the highest level of workmanship throughout Good communication and work finished on time to a high standard it was a pleasure to deal with from start to finish We have used KPM Contractors Ltd now on two occasions and have always been very pleased with the work I would highly recommend