Kuiu Reviews

Worst experience ever

Returned my two packages a week befores christmas According to GLS they arrived 2 days later in France Since then I haven t heard anything - it s been 6 weeks now I ve been in touch with customer service who keeps giving me no respons Everything is taking forever Last I heard they would check the tracking details with EShopWorld- that was a week ago Still haven t heard anything The respons is that they are busy handling returns But they still send me deals on email Busy selling and not handling returns Absolutely worst customer service I ve ever experienced I ll be surprised if I ever see my 1500 9 000 DKK again

This company will bombard you with

This company will bombard you with adverts like 3-4 every day When you try to order their products the website fails to process it and directs you to contact customer service which is nigh on impossible to do The website is a joke and best avoided

Rubbish they don t bother responding

Rubbish they just don t respond to issues with orders Had to place two new orders one cancelled but they delivered anyway to replace and these were also unacceptable upon receipt Just want a collection and refund not too much to ask Ps this is a foreign company and they use eshopworld to deliver who are equally as bad Waste of money dispute opened

Beware of their Lifetime warranty

Beware of their Lifetime warranty which states this warranty lasts for the lifetime of the product I purchased a guide jacket in 2011 and only wore it casually--never on a hunt Recently I packed it for a trip and found that the glue on the seams around the arm vent zippers failed on both arms After contacting customer service to make a claim on the lifetime warranty I was told hey it s 11 years old and Industry wide the average lifespan of a softshell jacket is roughly six to seven years as has been compared with Arcteryx Patagonia and other top level brands across the industry Nowhere on the Kuiu website do they state that the lifetime of their softshell jackets are an industry average 6-7 years They referred me to a third-party repair service who has quoted me approximately 50 arm plus shipping Lesson learned not only does Kuiu fail to honor their warranty they ve breached the warranty but their products are crap I have a Sitka softshell jacket purchased 1 year before and which I have worn on elk geese grouse pheasant hunts and the seams are fine

I would give it a zero star if possible

I would give it a zero star if possible There rain gear says 100 waterproof after wearing 12 times mine leek horrible There warranty kuiu say spray them with a rain gard product to waterproof There 100 guaranteed rain gear like changing oil in your truck I felt they believed I m super stupid Never again would I recommend they made In China super expensive not guaranteed garage

DON T WASTE YOUR MONEY GIVE SOMEONE ELSE YOUR BUSINESS

I bought the Mountain Star 2-person tent in 2022 I used it on one backpacking trip 3 nights I take good care of my gear While on the trip the outer tent bag developed a rip from the blunt end of the tent poles which were inside their own bag that they arrived in I filled out a warrant form when I got home and this is the response I received While we don t have a different weight of tent bag a lot of us actually use a roll top dry bag instead of the stuff sack so that you can get better compression as well as have a bit better durability from the bag for long term use A Large roll top bag works for the Mountain Star tent with the only caveat being that you will need to keep your pole set separate of the tent which is something personally recommend to begin with for easier storage of the gear inside of a pack I told them that their Lifetime Warranty is very misleading when they told me that it does not cover wear and tear I said I only used it on one trip I paid a lot of money for this tent I expected they would just send a new bag Really poor customer service I would never buy anything from them again My husband is an avid hunter and I would also never let him buy anything from Kuiu DON T WASTE YOUR MONEY GIVE SOMEONE ELSE YOUR BUSINESS

Kuiu Down Hunting Gear

I ve also been hunting for over 40 years and used many hunting cloths from Browning Cabelas Under Armor and Sitka I purchased many products from Kuiu to try as most people talk great about the gear even at the SCI World Conference they have a nice booth that is packed with people Most of us like nice stuff that will last specially at 50 it should be my last purchase for hunting cloths With the higher price tags I assumed that the gear would have the highest quality but don t be fooled save your money I bought the down pants in all two cameo options to use during the cold season and I purchased over 5000 on items through Kuius website They are warm and very light but they tear extremely easy just walking through tall grass with a few briar patches I have a dozen tears from a 1 4 of an inch to an inch So if you want to stay warm and sit on a sled then you re good but way pay the money to do that I m now in Illinois on a deer hunt and I know which way the wind is blowing as the down white fluffy insulation is falling out I emailed Kuiu and they are sending me a patch kit at no charge They way they tear I ll need a whole roll of material and more insulation So just for reference save your money and stay away from the Kuiu down products I emailed Kuiu back and told them not to bother I don t have time to patch these every time I go hunting

The worst customer service you would

The worst customer service you would ever encounter Buy a similar low graded solution and don t even try this bad lame attitude