Kurustore Reviews

Customer service unresponsive

I ordered two figurines a few weeks ago and they arrived 7 days ago while I m writing this The Pikachu figure I had ordered was really cute and looked exactly like the picture on the website The my neighbor Totoro however had been damaged The umbrella had broken off during the shipping time which was obviously very sad I checked their return policy on the website and they wrote that they would sent a new item free of charge if it came in broken So I immediately sent them an email about it being broken so I waited for a response I wrote them an email on Saturday and since it was the weekend I thought that they wiuld either send a response on Monday or on Tuesday On Tuesday they still hadn t sent a response so I thought maybe the email address had been wrong So I created a ticket on their website and waited again It s now been a week since I received both items and I still haven t had a response which was very disappointing especially since the review on this website said that they had a great experience with their customer service I still hope they ll reach out to me but I don t have much hope

Kuru store is the best all their

Great store has lots of kawaii stuffi bought a cute shark pillowcame perfect

Sent me two gifts worth of 30

Kuru store is the best all their products are high quality and soooo cute i bought lolita black dress and a couple of kawaii stationary and a case for my iphone

Soo cute and high quality

The people at customer service were very sweet with me and they answered all my questions Other than the coupon I used for discounts they sent me two gifts worth of 30 probably because I order many items Shipping took a little more than usual but even I know it s because Coronavirus we can t always blame the stores for that thing when most stores state that in their website Overall experience they re nice and they have the cutest stuff and compared to other shops they really are the cheapest and with free shipping others charge 22 for shipping other than taxes So I give it to Kurustore for having the cheapest prices compared to other shops

I ve never seen such cute and lovely

I have shopped multiple times here the customer service is great and the products are high quality

Absolutely amazing stuff

I ve never seen such cute and lovely products I love the idea that the store specializes in the best kawaii goodness there is xD They re always super friendly and they even included a free gift with my order

Best Costumer Carre I had

Absolutely amazing stuff High quality and great customer service Recommended

Thank you sooo much i love your

When I emailed Kuru Store regarding a purchase they fixed the problem and contacted me to let me know the issue was resolved In many online stores the protocol to solve an issue may be lengthy and frustrating asking you to send pictures write a complaint and or explain in detail what happen I let them know my issues and what I thought it was a fair solution in 1 paragraph I was expecting to never hear from them and never recover my money I was ready to removed the store link from my favorites They email me apologizing and letting me know they solved the problem to my satisfaction in 1 paragraph That is costumer care