


Kawaii Shop - Japanese Fashion Plushies FREE Shippig
Based on authentic user experiences
Dimariliz Traverso
6731 reviews
N/A
5 months ago
Shipping estimates are deceiving
Shipping estimates are deceiving Ordered near the end of October and never received package Expect to get your order after a month
Mercedes Richard
6731 reviews
N/A
5 months ago
Don t waste your time
I waited almost 2 months for my order two face masks The order was buy one get one free and customer service assured me that they would give me a random variation However I just received two of the same masks Not to mention that the post office gave me a hard time because the package was under a completely different name looked like a scam Not worth the wait would not recommend
Christopher
6731 reviews
N/A
5 months ago
Customer service unresponsive
I ordered two figurines a few weeks ago and they arrived 7 days ago while I m writing this The Pikachu figure I had ordered was really cute and looked exactly like the picture on the website The my neighbor Totoro however had been damaged The umbrella had broken off during the shipping time which was obviously very sad I checked their return policy on the website and they wrote that they would sent a new item free of charge if it came in broken So I immediately sent them an email about it being broken so I waited for a response I wrote them an email on Saturday and since it was the weekend I thought that they wiuld either send a response on Monday or on Tuesday On Tuesday they still hadn t sent a response so I thought maybe the email address had been wrong So I created a ticket on their website and waited again It s now been a week since I received both items and I still haven t had a response which was very disappointing especially since the review on this website said that they had a great experience with their customer service I still hope they ll reach out to me but I don t have much hope
xoxClarie
6731 reviews
N/A
5 months ago
Kuru store is the best all their
Great store has lots of kawaii stuffi bought a cute shark pillowcame perfect
Dimariliz Traverso
6731 reviews
N/A
5 months ago
Sent me two gifts worth of 30
Kuru store is the best all their products are high quality and soooo cute i bought lolita black dress and a couple of kawaii stationary and a case for my iphone
Uiyi
6731 reviews
N/A
5 months ago
Soo cute and high quality
The people at customer service were very sweet with me and they answered all my questions Other than the coupon I used for discounts they sent me two gifts worth of 30 probably because I order many items Shipping took a little more than usual but even I know it s because Coronavirus we can t always blame the stores for that thing when most stores state that in their website Overall experience they re nice and they have the cutest stuff and compared to other shops they really are the cheapest and with free shipping others charge 22 for shipping other than taxes So I give it to Kurustore for having the cheapest prices compared to other shops
Josh Moreno
6731 reviews
N/A
5 months ago
I ve never seen such cute and lovely
I have shopped multiple times here the customer service is great and the products are high quality
Athina Antwnouli
6731 reviews
N/A
5 months ago
Absolutely amazing stuff
I ve never seen such cute and lovely products I love the idea that the store specializes in the best kawaii goodness there is xD They re always super friendly and they even included a free gift with my order
John Schulz-Kruse
6731 reviews
N/A
5 months ago
Best Costumer Carre I had
Absolutely amazing stuff High quality and great customer service Recommended
LLH
6731 reviews
N/A
5 months ago
Thank you sooo much i love your
When I emailed Kuru Store regarding a purchase they fixed the problem and contacted me to let me know the issue was resolved In many online stores the protocol to solve an issue may be lengthy and frustrating asking you to send pictures write a complaint and or explain in detail what happen I let them know my issues and what I thought it was a fair solution in 1 paragraph I was expecting to never hear from them and never recover my money I was ready to removed the store link from my favorites They email me apologizing and letting me know they solved the problem to my satisfaction in 1 paragraph That is costumer care