Ladders Reviews

Probably OK If The Product Is OK

Returns are impossible without extortionate prices 100 for 130 product Nice customer service people but I am now left with a totally useless product in my garage Absolutely crazy would not recommend anyone buys from here

Roof Ladders - Failure to Deliver

Ordered roof ladders and as advertised delivery 3-5 days it s now over two weeks and ladders have still not arrived despite numerous promises of delivery dates all which have all failed to deliver on I requested refund or part refund on delivery charges this was refused - This company has no concept of customer services Also it appears they are an intermediary company between you as the customer and their suppliers so they have no actual control except when taking your money under falsely advertised timescales My recommendation is simply do not use this intermediary online company

I wish I had read the reviews for

I wish I had read the reviews for Ladders co uk prior to placing my order I wouldn t have placed an order with them had I checked I have given them one star because they answered the phone After that the customer service went down hill very fast Tried to place an order originally online but that failed on three occasions So I rang them oh we have been having technical problems then having discussed the extra handrail required which I had to contact them for didn t seem to be a problem The sales guy went away checked came back and yes its in stock Delivered next Tuesday this was on Friday Needless to say the ladder never arrived Rang them again spoke to a rather annoying lady who after disappearing for 8 minutes just fobbed me off with where did you get the Tuesday delivery from It s up to 5 working days so you won t receive the ladder until after Christmas Frustrating I was a new customer Two members of staff telling me two different stories If I treated my customers that way I would lose them pretty quick So they lost my custom pretty quick No honesty just bull I would tread carefully if you decide to use this company read the reviews that tells you all you need to know

Still waiting for a reply

On the 16 November I purchased a set of what I thought was extendable aluminium ladders The delivery took only a few days good I thought However what arrived was a single ladder On the afternoon I refused the delivery of extension ladder I asked the delivery man to take them back as it was not what I ordered I then immediately rang Ladders co uk and told them of the oversight and could I order an extending set of ladders and to use the 153 95 I paid and I would pay any extra that was required They informed me that there was a restocking fee of 40 which I think was grossly unfair as I genuinely believed that they were extension ladders The online photo is misleading as it shows two ladders and on ordering it stated that it extended to 7m I maintained that I still request a full refund be returned No where on the website or order form receipt does it state a 40 restocking fee In their terms and conditions it states that there may be a restocking fee but it does not state it would be 40 which I think is excessive I did however order the ladders on my phone and did not see the full extent of the advert But it clearly stated that the ladders were extendable Ladder co uk replied to say that you have ordered a 15 tread ladder which states it has a 4m extension height I am in retirement and the ladders were a gift for my son I can ill-afford to be losing 40 Their website is deceiving and I believe I was misled on the purchase The return was in good faith and believe was in-line with your returns policy I think Ladders co uk could have negotiated as a goodwill gesture that I would have paid a smaller amount of the re-stocking fee and still have purchased a double set of extendable ladders I believe they were unfairly rigid in their decision which makes me feel financially abused To date Ladders co uk have still not refunded the 40 Tread carefully with this on-line company

Customer service is appalling

Customer service is appalling its like dealing with a small child Charlie They say they have stock when they dont they are just middlemen doing nothing apart from passing order to suppliers Ladders didn t arrive tracking was wrong but they wont admit to an issue and ask the same stupid questions over and over AVOID AVOID AVOID

Awful Customer Service

The back foot of the ladder completely snapped off after 2 months of purchasing the ladder No help from customer service to replacement feet they don t do them really Told me to go to the supplier of Lyte ladders who gave me a wrong code for the feet I was told I can not return the ladder either Wished I had read the reviews first too

Awful ladders not at all like the

Awful ladders not at all like the salesman told me to buy these are squared rungs not d rungs I m now being charged 50 pounds to send these ladders back totally unhappy

This is a shockingly bad company

This is a shockingly bad company Reviews above refer to a poor quality b poor value c poor customer service I ve been waiting for more than two months for my order to arrive They don t keep you up to date with your order and when chased refuse to give a firm delivery date Their customer service is insolent and rude With this attitude they deserve to go out of business Avoid dealing with them unless you want a load of grief