Laithwaites Reviews

The order was shipped to the wrong

Update the delivery was just dropped back off at my house instead of the intending location again The order was shipped to the wrong address on 12 28 20 It was picked up by FedEx on 01 02 21 for delivery to the correct address As of 01 19 2021 multiple phone calls and emails the shipment has not arrived to the correct destination I have repeatedly asked for a manager but one is ever available Every time I call it is in route but no one can tell me where One day it is in Fort Mill the next day Rock Hill SC the next day it is in California I have been extremely patient with long hold times every call This was a Christmas gift

Terrible service

Terrible service I ordered wine for my friend as she was going through a hard time I paid 10 to get it there the next day Laithwaites confirmed it would be delivered Nothing No emails nothing I had to chase over the course of 2 days to track down where it was After I finally got through I then received an order accepted My wine was going to be delivered 4 days late and there was no offer of a refund The person on the phone said oh I can see you paid extra I will find out what is happening then told me I would get a phone call No call No refund I chased again and had to say refund my money Terrible company terrible customer service It s still not delivered and I m not convinced we will get it any time soon Save your money use a different company

Their Customer Service is south of mediocre Do not use this outfit

OMG don t touch them with a barge pole Ordered a case of wine for a friend of mine who turned 70 Over a week later the wine has STILL not been delievered Their customer service showed a NO-CAN-DO attitude they put you through from pillar to post and when I asked to speak to a manager I was told the manager had no time No time for a customer In the meantime my friend still hasn t received his gift Even wrote to their CEO in Australia and told her that their UK operation requires her own personal URGENT attention Won t be using that outfit again for sure

Avoid them - Horrible and dreadful customer service

Horrible and dreadful customer service I ve been tempted by their advert of first order 40 off I usually source my wine elsewhere but I thought it s worth a try and as I was believing at that point - more convenient I didn t know then how wrong I was I clicked on the link and follow all instructions to set up the account and picked the subscription I made my initial order for 8 bottles of wine and the money was instantly taken off my bank account After few days of non-communication from laithwaites I decided to contact them with questions about my order They eventually responded that my order wasn t processed because they weren t able to confirm my age I m 44 and they asked me to provide the copy of my passport As I was busy working and had no previous indication that they may need my passport no request been made at the point of purchase also noone bothered to call or drop the email with proof of age request - they just took my money and waited it took me another couple of days to send it to them so they can dispatch my order In the email I sent with my ID I shared my feedback on their conducting of the purchase as it was substandard to say the least Yet I was still willing to make final decision based on wine its quality and delivery However several hours after I ve sent my ID I received the refund for my order No email no explanation Nothing Just refund I was gobsmacked seeing such a shameful example of terribly bad customer service But if laithwaites promotes such attitude of the 4 years old girl who s throwing the tantrum after pointed wrong instead of matured customer service it only proves my findings right and in the end I would not want to deal with such childish behaviour when getting my wines There s so many and so much better companies offering much better service and quality that l don t need to watch laithwaites drama as they simply lacking correct approach to customers Avoid them - not worth the hassle

Abrasive Customer Services

Abrasive Customer Services Sent wines without any prior notification This was a super firm something has changed which is extremely disappointing

We cancelled our subscription and they

We cancelled our subscription and they continued to charge us three months after forcing us to cancel our card Customer service abysmal

Not what they used to be

This company used to be really good on service but I ordered a case of red wines mixed recently and sadly they only sent me 3 wines 4 bottles of each Poor show I thought

Google pay

Tried to place an order online using Google pay the website said there was an error and tells me to try again but Google pay tells me that the payment was successful I check my bank account and have a pending payment to Laithwaites I contact Laithwaites to ask what s happening and they tell me that can t accept digital wallet payments and they ll refund me in 5 working days Why is the website allowing people to pay with a digital wallet still if they can t accept it Why aren t they contacting customers to tell them what s happening with the order or refund

Diane s Waite It s quite amazing

Diane s Waite It s quite amazing sometimes I just have to leave a message to tell her what I need and it happens I trust her completely with her choice of wine very experienced and has taught me most of what I know thank you Diane