Lakepajamas Reviews

BEWARE

BEWARE I did my due diligence by contacting the company directly to ensure I could return a gift I was buying for Christmas for my daughter after Christmas I was told that all orders from November to December could be returned or exchanged to January 15 I had been on a waitlist for a robe in Parisian green for several months and was never notified that it came in stock Therefore I ordered the robe in blue as a gift for my daughter A few days before Christmas I was notified that the green robe was in stock I immediately called the company only to find out they were closed until January 2 and suggested an email I emailed and requested a return label which their site states they will give you for an exchange to simply exchange the blue robe for the green robe that was finally in stock I had to subsequently call and email numerous times to get any type of help or assistance Ultimately today I receive another unhelpful email telling me I cannot exchange the robe because it was on sale when I bought it No where in the original purchase did it explain I couldn t exchange it with their required timeframe You re speaking about a robe that is 140 and I had 20 off still laying a hefty price of 120 I was simply asking for an exchange of color for the one that I had been on the waitlist for 4 months I would never do business with this company again not upfront not honest no customer service Only because of the pricey items did I take the time to warn prospective buyers by writing this review so no other buyers would be subjected to such unscrupulous practices as I was