Lakerlegal Reviews

Do NOT use Laker Legal Solicitors They are extremely unprofessional and have no consideration for their clients

COPY OF COMPLAINT SENT TO LAKER LEGAL WHICH I EXPECT THEY LL IGNORE I m writing to raise a serious complaint about how my case has been handled by your firm I was referred to you through my legal insurance as part of my home insurance coverage A few days ago I reached out asking to send a detailed email explaining my situation since I ve already spent many hours dealing with the police and Citizens Advice Because of the stress exhaustion and trauma I m going through I needed to communicate in writing After sending the email I got no response With my full-time job and ongoing issues including coordinating with the police and trying to sell a vehicle my ex-partner abandoned I couldn t follow up sooner Later I sent more documents related to the police investigation expecting these to be added to my file for review and further discussion Instead I received an unprofessional and humiliating email from your firm sent to both me and the police saying you were unaware of my involvement and that the matter wasn t your concern If you had actually read my first email you would have seen a clear outline of the case and my request for help This lack of attention is unacceptable This morning I called your office and spoke with the receptionist I explained how stressed I am and that I ve already spent a lot of time explaining the case and asked her to review my email and have someone call me back She refused and insisted I explain everything again which I did reluctantly while at work Then she told me your firm couldn t help because the case was outside your expertise and ended the call abruptly when I asked for confirmation that I should have been told this earlier Ignoring my emails and then sending a dismissive message to the police has caused me a lot of distress and embarrassment I want this complaint escalated within your firm and I expect a prompt thorough response I will also be informing my insurer about my dissatisfaction with your professionalism and asking them to reconsider their relationship with you