Lakesidefloodsolutions Reviews

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Emma Neil Ashley are three VERY committed dedicated professionals who have single handedly changed the course of my life The mental stress that has now been eroded through all there hard work this week for me is incalculable Ive honestly been astonished on how diligent Lakeside Flood Solutions have been how much they do really care The compassion hand of friendship that have been extended to me leaves me close to tears No more do I have to sleep with one eye open following the usual bad weather forecast no more do I have to sleep with one ear open is that a neighbour trying to gain my attention at my front door as the water levels have risen again flooding is imminent Your an amazing company who employ the above individuals who really do make a difference in the world THANKYOU x

Great team and very helpful and

Great team and very helpful and responsive

I can highly recommend Lakeside Flood Solutions

Never had any problems with Lakeside if there were anything I needed to know I emailed whichever young lady in their offices it concerned and they would sort it out right away very pleasant and friendly people to deal with and I can highly recommend Lakeside Flood Solutions

Satisfied Customer Very helpful in getting flood barrier

Very helpful in getting flood barrier scheme through a listed building and Conservation Area planning process Workers both personable and efficient in carrying out work thanks everyone

Excllant service all round

Excllant service all round The only problem was use of silicone sealer between the barriers and the brickwork The sealer wasn t used sparingly and consequenltly left an unsightly visible mess which is not easily cleaned off

The installation went without problem

The installation went without problem and the installation team Richard Kieran were very friendly and efficient We look forward to try the system underreal condition

Poor levels of communication and no ownership of issues

Lakeside were our contractor but sub-contracted the work to AP Gooch to install a sump pump in our basement We had numerous issues with the work over the course of about two years Lakeside were initially helpful but on struggling to connect with the sub contractor lost all interest in providing a solution that we were happy with We have been left with a sump pump that hammers loudly each time it kicks in with both parties effectively shrugging their shoulders and saying not their problem At an overall project cost of c 15k that s just not good enough

AVOID

AVOID AVOID AVOID We ve had nothing but issues with our doors and this company The customer service andcommunication has been truly abysmal The locks on the front door are of such a poor quality that one week over the year warranty the locks failed and we were made to pay them to come out and replace them We ve had 2 flood situations and both times the french doors have failed due to poor installation Firstly they weren t aligned properly so someone had to come out and spend hours re aligning them Second time after finding that the door wasn t sealed correctly due to water ingress All this communication taking over 2 months After bringing this up to Lucas operations manager I was told that I d have to construct a box myself and fill it with water to test the door Whereby he also sent me the instructions Mad So you spend thousands of pounds on a product which is not fit for purpose as it was incorrectly installed in more than one aspect and then they email to say we are unable to confirm the state of the door maintenance in which the door has received since as there has been no checks carried or requested to Lakeside Flood solutions since then So they basically expect you to pay them incrementally to come and check the doors just in case there might be a problem otherwise they won t honour your warranty Being a flood door how are you meant to test it until you get a flood and by then it s too late Do yourself a favour and KEEP CLEAR

highly recommended

the whole process was a pleasure - the admin team really understand the business the measuring team were efficient and the fitters were really professional even when the sky opened and it rained biblically I was kept updated throughout and the quality of the doors is extraordinary - luckily I haven t had to test them in terms of any further flooding but I do sleep better at night knowing they are fitted - highly recommended