Lampenmaster Reviews

Z r teleurgesteld

Lampenmaster heeft de logistiek duidelijk niet op orde als het gaat om retouren Ze laten puntgave produkten toesturen en halen er bij voorbaat 40 af als er iets met de verpakking is Ook al is deze verpakking van een hele slechte inferieure kwaliteit die onmogelijk zonder het achterblijven van sporen kan worden geopend hoe voorzichtig je dat ook probeert De 40 in ons geval 160 die ze in mindering brengen is buiten alle proporties Lampenmaster is niet voor rede vatbaar en beroept zich slechts op hun koopvoorwaarden die ze als een mantra blijven herhalen Deze voorwaarden zijn op meerdere wijzen uitlegbaar en Lampenmaster doet dat z r eenzijdig in hun eigen voordeel Pas toen wij aangaven deze zaak uit handen te zullen geven aan de advocaat van onze rechtsbijstand werd de waardevermindering teruggebracht naar 20 Wat ons betreft nog een onevenredig hoog bedrag maar desalniettemin hebben we hiermee ingestemd om er vanaf te zijn Wij zijn zeer teleurgesteld in de wijze waarop Lampenmaster vormgeeft aan een dergelijk retourtraject En zo te lezen zijn wij niet de enige gedupeerden English Lampenmaster clearly does not have the logistics in order when it comes to returns They send flawless products and collect 40 in advance if there is something wrong with the packaging Even though this packaging is of a very poor inferior quality that is impossible to open without leaving a trace however you try The 40 in our case 160 they deduct is out of all proportion Lampenmaster is not open to reason and only relies on their purchase conditions which they keep repeating like a mantra These conditions can be explained in several ways and Lampenmaster does this very unilaterally to their own advantage Only when we indicated that we would hand over this matter to our legal aid lawyer the depreciation was reduced to 20 As far as we are concerned this is still a disproportionately high amount but nevertheless we agreed to get rid of it We are very disappointed in the way in which Lampenmaster designs a return process And it reads that we are not the only victims

Price match is a lie

They are fooling customers with so called price match I sent them a product with a lower price tag to see how serious they are They kept looking for excuses and in the end they said it is not in the stock of the other web site so we don t match the price I ordered from the other shop with 20 lower price which will be delivered in a week

All promise no delivery

While ordering the website stated the goods would be delivered in 15 days But they never came After 5 weeks I made an inquiry and then it was said they would come in two weeks But nope it didn t come Now I need to make additional costs because my renovation is finished and I have to rehire the electricien to install the lights if they arrive that is Oh and the helpdesk they just put you on hold and after a while breakup the connection Update 1 customer service promised it would finally be delivered 24th March but sadly no delivery Update 2 customer service and their own website stated the delivery date now as 30th March but it looks again like it will NOT be delivered Meantime I may run into problems because now the measurements for a build-in-closet have been done without these lights so if they take up more space we may run into additional cost

Ghost stock website

EN Ghost stock website Order a lamp which according to the website is in stock After a few days get a message that it is NOT in stock that they ve ordered it from their supplier with a date around the 20th of said month already weeks overtime from original delivery date No further messages still waiting patiently for possible delays New message next delivery date from their supplier in more then 2 months Cancelling the order now leaves us with a refund that will take a while NL Spook voorraad website Bestel een lamp die volgens de website op voorraad is Krijg na een paar dagen bericht dat hij NIET op voorraad is dat ze hem besteld hebben bij hun leverancier met een datum rond de 20e van genoemde maand al weken overtijd voor de oorspronkelijke leverdatum Geen verdere berichten nog steeds geduldig aan het wachten voor mogelijke vertragingen Nieuw bericht volgende leverdatum van hun leverancier over meer dan 2 maanden Door de bestelling nu te annuleren zitten we met een terugbetaling die nog wel even op zich zal laten wachten

DON T TRUST THEIR DELIVERY TIMES

DON T TRUST THEIR DELIVERY TIMES Before I bought the product I made sure Lampenmaster understood my tight deadline they told me with certainty it would take 5-6 working days It s been 17 working days and no still no idea when product will be delivered The customer service lady is nice but she can t do much Unacceptable

waiting forever for a product

I have been waiting for 3 months now to get 2 lamps the were suppose to deliver the lamps last week And today I have received a notification that we have to wait another 2 months Not even an apology or anything Avoid this company

Painful experience but all good in the end

On the positive side really good packaging which is much appreciated for that type of quality fragile products On the negative it took several weeks of back and forth with customer service to finally be able to receive the products A lot of confusion on their side on the models wrong picture on website as well as a first shipment containing only the LEDs and not the light pendants

Hashira not on stock broken

Originally ordered a lamp available in stock The order then indicated it was not the case hence a delivery proposed two months later Having indicated that that was strange the lamp was sent immediately Upon arrival lamp was completely open on one side Not in line with product quality promoted by Hashira lamp of Menu on an order of 1000 EUR UPDATE In the mean time they proposed to send me a new lamp They have been very helpful and correct in their communication Looking forward to receive the lamp in a couple of weeks since not on stock