Based on authentic user experiences
Jasmine
6731 reviews
N/A
6 months ago
Absolutely terrible Arrived broken
Absolutely terrible I bought a Mother s Day beauty box as a gift for Mum one bottle pump was broken and absolutely nothing would come out Service email link on the order confirmation not working turns out they ve linked it to a no reply address Waited Finally called them and they said I had waited too long more than 7 days and they wouldn t replace it Who works their way through a beauty box in 7 days Do not buy from website if you want some proper service go to a department store or just pick another brand that cares about its women
Natasha Todorovska
6731 reviews
N/A
6 months ago
Lancome com au Terrible at delivering
I ordered through lancome com auA month ago on the 20th of July and every week since then I ve had to call for a order confirmation delivery status and so forth Every conversation I ve had with the Ecommerce team the only customer service team that can be called they have advised me that they have made my order an urgent matter and they have escalated it to their technical team which then in turn customer service haven t heard a response from In over 4 weeks their technical team hasn t responded to their own team mates to help solve a delivery issue Same excuses from customer service employees and their management team No resolve no product received no information and they have taken my money It unfortunate that a multi million dollar company can t resolve a simple matter such as this in a reasonable time manner Advice from a consumer do not purchase your lancome products through the lancome website best to go through a department store
Allyson
6731 reviews
N/A
6 months ago
Terrible customer service
Terrible customer service Lack of responses several emails calls messages after they did not dispatch my order After a lack of response I had to put a claim in with PayPal to get my money back
yan Lin
6731 reviews
N/A
6 months ago
I would never buying Lanc me product
I would never buying Lanc me product again Didn t receive what I have ordered and also did not been given satisfactory service from their customer service team They didn t dispatch the right order to me and tried to refused my claim of resending the missing item in my order Terrible customer service and experience
Dave
6731 reviews
N/A
6 months ago
Rubbish company
Rubbish company to deal with promise you lots of free samples to get you to buy the products but don t deliver
Victor Amygdala
6731 reviews
N/A
6 months ago
Shopping was a breeze
Shopping was a breeze free samples quick shipping Love their products