Landmarklondon Reviews

Shocking disgusting and very unprofessional service Avoid

The service was an absolute nightmare Despite booking two rooms a year in advance for our wedding at Old Marylebone Town Hall things took a turn for the worse The hotel initially suggested a photo session but the nightmare began when they bombarded us with ridiculous rules They insisted we book much more expensive rooms if we wanted photos and the photographer couldn t use any equipment Plus they demanded that no one be in the background which is practically impossible in a massive hotel As if that weren t enough they threatened security action if we even dared to take pictures on our phones It was beyond shocking and disgusting But wait there s more When we considered upgrading to more expensive rooms to comply with their absurd rules the hotel informed us that we could only take pictures between 12 00 and 16 00 I explained that our wedding was at 9 am and we weren t going to sit around until noon just to take pictures Their response They had another wedding in the morning so they prioritized accommodating all photographers with designated time slots This nonsensical prioritization made sense if we were staying for a week but we were there for just one night and had to travel back hundreds of miles They didn t even attempt to compromise or offer an apology I strongly recommend steering clear of this hotel and opting for one where the staff genuinely strives to make your stay comfortable without insisting on unnecessary expenses Shocking disgusting and very unprofessional service Avoid

Always my go to when visiting london

Always my go to when visiting london Worth a stay when the price is under 500 Very warm though turn it down

Afternoon tea - this time with guests

My partner and I took tea here a couple of years ago to celebrate his birthday This year we repeated the experience accompanied by relatives from Japan There is a wide selection of interesting teas I stuck to the 125th Anniversary blend because I liked it but the others tried different ones None of us drank alcohol The sandwiches were very good and they will keep them coming as long as you wish The scones were delicious and the three we took home afterwards in a little box were just as good when warmed the next day The cream and jam were as you would expect apart from the extra pistachio cream which was interesting and tasty in small amounts As for the four cakes all were delicate beautifully constructed and out of the ordinary How delicious you find them is very much a matter of personal taste I can t say that I found every one of them moreish but I saved the most traditional one to be sure to end on a high note and was not disappointed The service from Sulfikar and his colleagues was outstanding Helpful and informative there when you wanted them but not intrusive The men were dressed as smartly as you would expect and the women wore the most richly designed dresses with palm tree motifs which created a great sense of occasion as they moved to and fro The room itself has a wonderful restrained but rich ambiance with towering palms albeit which look suspiciously similar to one another under the glass roof and the atmosphere was enhanced with a gentle recital from the resident pianist Afternoon tea is one of our favourite treats and of the prestige locations we have enjoyed The Landmark is the one that we are most likely to return to and recommend Sure it s not cheap But it is an experience we are pleased to remember and one which our guests will look back on as a highlight of their visit

The Mirror Bar

We had an early evening drink in The Mirror Bar to celebrate my wife s Birthday where we sat at the bar The Staff were extremely friendly and knowledgeable We would recommend the Champagne Mojito they were absolutely amazing We then moved to The Great Central Bar where we had dinner more pub grub sort of menu The food was good and was asked on several occasions if everything was ok When we left my Wife left her phone on the table upon arriving home and a quick search we discovered where it was and recovered it the next day The security staff had kept it safe and returned it to my wife without issue We had a really great evening phone aside and will return again for sure However please be aware this is a high end luxury hotel and the prices reflect that Lisa and Ellis Jenkins Of Portobello Rd

Thank you

Me and my newlywed Wife were really happy with our stay here It was very beautiful and we really want to thank Shantel Echebima for her help She was warm professional and very accommodating She made sure we had a lovely stay An asset to the team We will be returning very soon Thank you Farshid Megan

Amazing

Amazing hotel and amazing staff Great location only stayed one night but from check in to check out they whole experience was amazing Breakfast was beyond exceptional and we will definitely stay again