Languageline Reviews

Very rude and poor attitude

Very rude and poor attitude highly disrespectful and unprofessional Inaccurate feedback and poor service Stay away

Do not use

The company overcharged our multi-business accounts for over a year and when discovered they refused to meet and discuss Incredibly poor company relations

Should be zero

Should be zero 7 pounds for a telephone booking they say its 14 but I did 3 or 4 remote bookings and they finished before 1 hour so I got 7 pounds Also problems appears with system that Capita used the moment you accept booking you ve got to wait and wait to see if you have been assigned or not it happened to me many times when I accepted job and forgot about it because by the time they decide if they want to assign you you already took other jobs from other agencies Complete joke they call when they can t find anyone for a booking for 16 pounds to travel 1 hour somewhere 10 miles away like Croydon or Tooting I live in North London so I say OK I m happy to accept with added 40 or 60 pounds depending on location so the answer is ok we ll let you know so I just assume if the answer isn t yes right away and none calls me to confirm no email with confirmation that I am not assigned but NO I was assigned at one occasion with the booking on their system only which I don t check over weekend no email no call to confirm so I ve noticed this booking sitting on their system few days after the assignment date I would give zero as 1 star is wayyyy too much Also it s a big headache with capita old system they use now to upload timesheet and confirm payment you have to do this separately for each booking takes too much time horrible Utter nightmare for someone who is a professional interpreter used to work with different standards commonly practiced by other Interpreting agencies

Modern slavery company

Very rude they treat people like a slaves This company is abusing their workers modern slavery Please do not use their servises They do not care about the interpreters at all

Unrealistic expectations

So wrong in every level they hand pick from about 70 people in 3 weeks class training which are 90 percent videos very little coaching and they want you to be perfect by their standards And what s interesting is the pay is 15 dollars isn t McDonald s paying that for cashier s Also they hire you by 3 party to quickly disregard you saying you didn t pass the test that they consider to be a test basically videos that you hear everyday and repeat over and over so silly on every level and so unprofessional on how they handle everything or lack of handling can t wait till A I replaces everything especially companies like this that want to take advantage of people train to hire and only hand pick what they consider an interpreter such lack of transparency and honesty if you don t have prior experience of interpretation or a dictionary vocabulary don t even waste your time absolutely unrealistic on their part I wasted 3 weeks of my time if you pan to leave your current position for this you should reconsider

Absolutely the worst interpeting company out there

My past customer keeps calling me asking me to somehow get Language Line to give me back to them as a translator as since my agency was outbid by this joke of a company they have been getting horrible service or no service at all from them Like someone coming with no knowledge of the language or someone not showing up for an appointment at all I knew they were known in the industry for not paying translators well and undercutting the industry standards but I took pity on the guys and went and submitted my info to this company I immediately started getting tons of assignments except that they were all for other cities not where I live I tried to reach them several times to no avail Not only this company essentially is insurance fraud as they get insurance money but don t deliver the service promised but they are also EXTREMELY disorganized It s a scam in my opinion

Regret should run away quickly

I have been working for Languageline Solutions for several years Honestly I don t know how I managed to put up with inhumane treatment by the company Call volume is so high you are scheduled to take back to back calls with no bathroom break for almost 3 hours Pay is unreasonable for the work you have to do Medical Terminology you must know very well otherwise you get complaints and warning letter FEMA Insurance Out of thousands of calls if you get 1 eccentric nuts and crazy person complaining you you will get a warning letter even though it s not your fault Their motto is Customers are ALWAYS RIGHT AND NEVER WRONG be prepared to be treated with No respect and rude and unreasonable expectations Run this is an inhumane job and I feel my mental and emotional health is abused by the couching supervisor

They use you until they need you

They use you until they need you When they are in need of interpreters they are so nice to you but when they don t need you they find any excuse they can find to sack you It doesn t matter where you live they expect you to take calls from all over the world but when it comes to where the interpreter should be you can be in only one place

This company is a joke

This company is a joke Modern slavery They have no interest in interpreters you get no pay rise when all the prices go up You log on support requests nobody gets back to you Why call it Support requests Its ok to have a little experience about the with this company but on the long run do not consider working for this company They make massive amounts money and give you a peanuts