Laoisstone Reviews

Avoid Laois stoves

I purchased a stove from Laois stove and from day 1 there was a ticking noise which I sent them a video In return I got must be using dirty pellets But installed properly Hard to know what noise is unless some1 looks intoIt Did I get it commissioned Anyway back n fort with emails as they are not very fort coming and trying to sort this before warranty as I only have a couple of years they way they are answering Anyway long story short eventually they said they would replace the boiler A month on and nothing now Wi-Fi not working Emailed no answers 2 days later emailed again then a reply so after a month I said I d give them a chance with no luck I posted a review on there web sight I which this is the reply I got are you ready 13 42AA Q laois stone and stoves reviewsDear Linda I hope this message finds you well Since you purchased the stove we have received and responded to over 65 emails and conversations regarding your concerns We ve addressed every question you had and even sent a technician to your home to commission the stove and inspect the issues you mentioned During the technician s visit the stove was fully functional and performing as expected At that time you agreed to give it another month to see if the clicking noise from the circulation pump would settle over time However the very next day you contacted us again expressing dissatisfaction in a way we ve become familiar with Despite our best efforts to resolve your concerns it seems our attempts are met with increasing frustration We were particularly surprised by this until we came across your public Google profile which suggests a consistent pattern of negative feedback towards service providers While we respect every customer s opinion we can t help but wonder if this reflects a broader pattern rather than issues with the product or service itself Please let us know how you would like to proceed and we will continue to do our best to assist you Regards Laois Stone teamSo they are blaming me for having a problem with a product that I paid 4 000 for and that I won t take it Lyn down They said they sent technian but I paid him 120 for this on top of 4 000 and they said I m the problem Avoid guys or do your homework They don t commission the stove so there fort do not stand over what they sell

Avoid Avoid Avoid Laois Stone and Stove

Avoid Avoid Avoid Laois Stone and Stove Firstly a completely ignorant and rude front of house staff manager who made zero effort to interact with myself or other customers in the shop just sat and played on his computer Seemed to have limited knowledge of the stove industry accessories as any questions asked were redirected to the owner on loudspeaker might I add with customers in the shop Having had reservations on my first visit I spent a considerable amount of money on a stove and accessories When one of the parts was too big for the required purpose I went back to exchange it for a smaller size providing my receipt of purchase as proof I was redirected to the warehouse to drop off the product and for the warehouse manager to inspect the product prior to exchange refund The Warehouse manager informed me that the product was fine and good to proceed back to the shop store Upon returning to the shop to get an exchange I was confronted by the rude and arrogant shop manager who began to pull the product is damaged card we cannot give you a refund or exchange I asked to speak to his manager superior to which I spoke with the owner of the company who was a little more reasonable but did not offer much in the way of a resolution and sided with his employees to pull the product is damaged card Overall Laois stone and stoves are one of the worst companies I have ever dealt with I Would encourage people not to buy from this company as in my experience they do not give one hoot about its customers or potential customers for that matter Take your business elsewhere

Excellent quality products and A1 class

Excellent quality products and A1 class service nice easy to use e-shop perfect invoice which was detailed and immediately available well working order system and reaction trough email next day delivery everything was packed well clean and driver was decent and helpful give us call before approaching address This way should looks like service and this company running the business a professional way Big thank you

Thank You Laois Stoves

My stove pipe was delayed because of an address mix up Laois Stoves sent me extra stove pipe i presume as a gesture of goodwill My stove works well now and as luck would have it i did need extra pipe Thanks Laois Stone and Stoves

My excellent experience with Laois Stone

I had an excellent experience with Laois Stone and Stoves from my personal and friends recommendations they consistently deliver outstanding service and offer high-quality products Despite the shop being extremely busy during my visit the staff were warm attentive and thoroughly professional They patiently answered all my questions ensuring I felt confident and informed about my options and choices Their selection was equally impressive everything I needed from flues to stone cladding was available for immediate collection which I urgently needed before Christmas preparatios The convenience and efficiency they offer are truly commendable I highly recommend Laois Stone and Stoves to anyone looking for stoves or related products You won t be disappointed Cheers