Lasiennacouture Reviews

Absolutely terrible and rude

I have been a customer at La Sienna Couture for about a year and have literally spent hundreds of dollars on their products In this time I have had a number of issues but tired to forget about them as my little girl looks so cute in their clothes but enough is enough after my most recent experience that is still unresolved I ordered a size 3 red cozy flutter with embroidery that said Santa Baby firstly the items were late secondly they sent me a size 2 not 3 and thirdly the embroidery was absolutely terrible I emailed them and was told the embroidery is the quality that they sell and they had sold hundreds of these and I am the only one to complain what I receive varied drastically to what is advertised on their website but that was ignored despite images being provided I was told as a one off they would provide a replacement or refund as the wrong size was provided do they not normally offer a replacement or refund for sending the wrong item Anyway lot of extremely slow back and forth with Elissa via email who is absolutely terrible at her job and has zero customer service skills and takes days to respond and evades requests to have matter escalated to a manager etc and I STILL don t have a resolution To cut a very long story short they have false advertising bad customer service and you literally have to beg for your refund even after following their ever changing refund exchange policy Do yourself a favour and shop at Arabella and Rose or Jamie Kay Etc I ll definitely not be shopping at La Sienna again

Terrible quality

Terrible quality I got a custom made flutter sleeve top for my daughter only for her to wear it 4 times and then the material just fall apart You could literally just poke your finger through it with no force I ripped it up to shreds with no force I ve never seen such low quality clothing Especially with the price they charge you would expect better quality Non branded stuff is better quality Never spending a cent here again

Model call out

My two girls were selected during a model call out for la sienna early 2023 In exchange for their work the models would receive a small store voucher and be compensated with all of the photos taken on the day After the shoot we received ONE voucher despite all the singular models receiving the same 1 voucher apparently management thought this was a good opportunity to get a two for the price of one deal for any siblings they had employed I thought this was distasteful but left it as i knew we were being compensated with professional photos which could be used for the girls if they ever want to pursue further modelling My older child did decide she wanted to but I couldn t use any of these photos for her portfolio because 1 year on we still dont have them I reached out on multiple occasions and was very rarely responded to unless I sent 2-3 consecutive emails When they did finally got back to me they stated that the warmer weather had come around sooner so the outfits my children wore will not be released until No one knows when I immediately asked about the clause in which I agreed to that stated we would be compensated within a 6 month period- You agree that the photographer La Sienna Couture will email across digital photographs of your child upon the release of the outfits used in the photoshoot note that this may take up 6 months Apparently I had misinterpreted this statement and I had agreed in-fact to no given timeframe or date in which we would actually receive the compensation for our children doing the shoot I read this as it was stated that at a maximum of 6 months both the outfits would be released and the photos would be sent Who in their right mind would take on work being told you ll be compensated some day Unsure when but maybe at some point I wonder if I asked to buy their clothes but I d only be paying for them if or when my kids wore them Would they knowingly accept that offer It didn t take long until I noticed that they were doing a call out for more children and I wanted to make sure that other mums were not mislead into signing the rights of their child s photos away without any given date to when the parents would receive them The owner was straight onto my comment reassuring all that read it that i agreed to these terms willingly despite me making it very clear had I known I would never ever have signed up for it She mentioned my minor child s name in her comments on HER public fb forum I later had la sienna squad trolls come for me for speaking about my experience all of which had direct access to the identity of my minor child as the owner carelessly leaked this information I was and still am appalled how this company treat the families and children that they have used to sell their clothes and make money off of I wondered what other options there could be so that I could get what I was owed and truly wipe my hands clean of ever having to deal with this company again My friend who is a solicitor suggested I offer to sign a non disclosure statement so that they could send me the photos and I would be legally bound not to share them publicly until they have This seemed like a really reasonable request as a win win for both parties At no surprise they rejected this compromise So here I am still without the photos and feeling incredibly heartbroken to have exposed my children to this at such a young age Honestly it feels exploitative and my love for any brand does not excuse behaviour where a brand takes advantage of its families Please think twice about applying to be apart of this They can afford models but they choose to use yours and my children and play it off as giving back to their community - selling you the idea that the free labour of your children and your time is them giving back to you because apparently working for them for free is a privilege Sadly my experience is not isolated many of the other mums who rep or also did the call out have been mortified with how they ve been treated too We all started out as women who adored and supported the brand for many years you do not see the ugliness of the brand until you work with them directly

BAD customer service

Clothing is lovely but customer service is absolutely horrendous Staff are so rude and so very unhelpful It s been a month since I ve ordered from this site and they have been ignoring all my emails and not responding If you would like good communication with regards to your purchase I highly recommend you DO NOT order from here as they will leave you in the dark and ignore all your queries concerns

I would give them 0 stars if I could

I would give them 0 stars if I could Order was wrong and they won t replace or refund 50 for a onesie with a name No response until I sent 2 emails Then very unhelpful response Very sad and disappointed I have to find another company to get another outfit Would not recommend this company to anyone Will never shop here again Just yuck

SHORTS NOT LINEN AT ALL

Trust pilot reviews on their website are much higher than on google search MISLEADING - These shorts took 5 weeks to arrive and then are not the advertised material of KELLY COTTON-LINEN WOMEN S PANTS they are in fact polyester elastane The sizing is not correct either Very disappointed that the website implies it is based in Australia however it doesn t appear to be Return to Asia at my cost now

Absolutely love this site

Absolutely love this site I had to change my email for rewards transfer and Rhonda was so helpful Love their clothes and prices are so affordable and pretty patterns Highly recommend to buyers

Great customer service

Super easy and great to deal with I had to make a change in sizing after I placed my order and the team were super helpful in making that change for me Will definitely be coming back for more

Absolutely beautiful clothes

Absolutely beautiful clothes Everything that I have bought for my daughter so far has been such good quality Love how soft the material is for the cozy collection items