Based on authentic user experiences
Leonor FB
6731 reviews
N/A
7 months ago
Worst shopping experience
Avoid this online store On their website is stated FREE exchanges and returns for Spain AND PORTUGAL I ve placed my order from Portugal and they want to charge me 15 for the exchange Worst purchasing experience from a Spanish online store Absolutely no idea how to run costumer service The messages sent are arrogant and disdainful Plus they delete complaint comments on their Instagram account
Nicole
6731 reviews
N/A
7 months ago
Mangelhafter Kundenservice
Mangelhafter Kundenservice Mein bestellter G rtel ist bis dato nicht angekommen Laut Sendungsverfolgung h ngt der G rtel bei GLS fest Bei Latchbrands k mmert sich keiner um mein Anliegen ich bekomme keinerlei Hilfestellung oder eine Ersatzlieferung Auf meine mehrmalig Nachfrage erlaubt sich die Firma auch noch unversch mte Emails zu versenden direkt vom Kundenservice Bin entt uscht - H nde weg Unseri s Gott sei Dank habe ich ber PayPal bezahlt PayPal wird sich darum k mmern Poor customer service The belt I ordered has not arrived yet According to the tracking information the belt is stuck at GSL At Latchbrands no one is taking care of my problem I am not getting any help or a replacement delivery After I asked several times the company even sent rude emails directly from customer service I am disappointed - keep your hands off Unreliable Thank God I paid via PayPal PayPal will take care of it
Alexandre Porcheron
6731 reviews
N/A
7 months ago
Poor quality and bad customer service
Problem with the quality of the leather after a few uses Contacted customer service who explained that this never happens and that they would not replace the product Unsatisfied with the response I expressed my dissatisfaction I received an email from Sofia introducing herself as the CEO of Latch who wrote to me in July that they were going to send me a new belt 4 months later despite 3 reminders I still haven t received anything and no-one is replying to my emails I don t recommend buying from this site
Sigrid Rosemeyer
6731 reviews
N/A
7 months ago
Never ever again
Never ever again Paid the belt and returned to them Never received a refund Worst experience ever
Sofi
6731 reviews
N/A
7 months ago
Great Experience
I received the belt within 24 hours from the time I ordered it super nice packaging and workmanship I had doubts about sizes and models and they helped me from the web chat and by mail and great they sent me photos and guided me An expericencia 10 that I recommend and that I will repeat for sure