Lauramercier Reviews

WASTE OF MONEY

Placed an order on Nov 9 that I returned on November 20 2019 The debit card and account I used was closed unexpectedly due to unauthorized transactions I called to see how the refund would be processed on Dec 4 and was told the money was sent Back to Chime Bank even though the account was closed and I would have to contact the bank They had no way to cancel the refund transaction and a supervisor wasn t available This is the first and last order I will ever place with Laura Mercier Company

I ordered 4 days ago via LM website and

I ordered 4 days ago via LM website and emailed 2 days after to follow up on the status I was told processing on ALL orders is 24-48 hours Despite it being over 48 hours I didn t say anything assuming it had to ship the next day Another 2 days go by and still no shipping notification So after waiting 4 days for my order to ship I try to cancel my order but I m told it s already processing and can t be canceled It hasn t shipped and didn t process within their own timeframe so why can t I cancel Was also told I can return it when it arrives if I don t want it but i would not be refunded the shipping cost

No customer service

I placed an order on January 13 and it still has not shipped almost a month later No updates from customer service and I ve tried to connect via chat and email and have had no response Of course they have already charged my credit card although I have received no merchandise and I will dispute it I will never order from this site again

Christmas gift never shipped

I placed an order as Christmas gift on Dec 8 2023 Today is December 20 and there s still no package not even an email updtate I ve called customer service and they gave me a tracking The shipping label was created on Dec 12 but Fedex actually never received a package from LM Customer service is pretty much useless They keep on telling that order will be delivered by Dec 22 How will it delivered to my place in less than 2 days unless overnight shipped which they won t do LM you failed Never again

Customer service with LauraMercier com

Customer service with LauraMercier com is terrible They cancel parts of your order without offering something comparable or giving a date it COULD be shipped they promise assure 2 day delivery when it s not even shipped until 5 days later What is going on Mercier s price point is way too high to have this serious of an issue with their customer service It doesn t matter how nice your product is if this is the way you treat people and conduct business SO DISAPPOINTING

They have turned into a sketcy company

They have turned into a sketcy company Email says your order is shipped but no tracking I ve called twice and chatted on website twice No resolution Now their website is down and their customer service line does not take calls They sent me an email requesting a review Response back was my review did not meet their guidelines Cause I couldn t give them a positive review on the order they never sent Wonder how much they are making from people who lose track of orders or don t bother disputing their credit card

Tinted moisturiser doesn t moisturise after all

I purchased Laura Mercier s tinted moisturiser skin perfector recently It is suppose to be a moisturiser as well as provide a mild coverage and sun protection I have dry skin around the mouth and cheeks area with an oily T-zone When I apply it on face I end up flaring up those dry patches and it looks terrible If I apply a separate moisturiser underneath then it doesn t sit well For me it must atleast moisturise my skin to begin with I am not very happy with the results tbh

LAURA MERCIER CARDIFF

Prior to lockdown I visited the Laura Mercier counter in Cardiff The assistant was very unwelcoming and was very dismissive - maybe this was because I m heading into old age When I enquired about foundation samples I was told they don t do samples How does LM expect to sell their expensive products when you can t try them at home Luckily there are plenty of other up-market cosmetic houses who have a more customer friendly approach