Laurushomes Reviews

Excellent Customer Service

Recently moved to the Vision Skelmersdale site Whilst the property did does have a small snag list we have found the customer services to be really good and supportive in getting any issues resolved We are really happy with our property

Our experience with the sales process

Our experience with the sales process has been pretty faultless Sales staff have been both professional and friendly We have been informed of developments along the way and generally made to feel like valued customers Not all new build sales offices are as pleasurable to deal with Emily the sales negotiator has been as good as her word all along and has been a pleasure to deal with She is a real credit to the company and an example of excellent customer service As for the house we have bought in whalley We are very impressed with the level and standard of fixtures and fittings The site manager and his team have fixed a couple of snags within the first week and the support team have been quick to respond to issues We have bought new builds twice before and this has without doubt been our best experience

First time buyer with a fantastic first time experience

As a first time buyer I was green and naive to this field However Laurus were fantastic in their support advice and their hands on approach to ensuring that I was given the support and help necessary The result having joint-ownership of a three bedroom house In particular my thanks goes to a staff member named Toni Her energy tenacity and confidence to provide the best service possible and keep my family in the loop regarding any developments was vital In the future I would not hesitate to recommend Laurus to a family member friend or colleague

Toni from Durton Grange has been

Toni from Durton Grange has been amazing from start to finish She does absolutely everything in her power to help you She has gone above and beyond to ensure we are satisfied and kept us up to date with the whole process We are always made to feel welcome when visiting the sales office Thank you so much Toni for the excellent customer service we have received throughout it doesn t go unnoticed We appreciate everything and would strongly recommend purchasing a Laurus homes

The service from Toni at D Urton Grange

The service from Toni at D Urton Grange has been outstanding and can t recommend her enough I felt she genuinely cared about getting us what we want without and pushyness at all

Whalley Manor

Whalley Manor This is not our first home in fact we have lived in a few homes over the years - old and new and the experience we have had here was one of the best My partner and I were initially dealing with Toni at Whalley manor then Emily took over when Toni was moved to another site just before our completion date I have to say the customer service from both these ladies was impeccable Toni really made us feel special and went out of her way to ensure we were dealt with in a timely manor and had all the information we wanted and needed her communication was excellent always keeping us informed every step of the way The after care from Emily and the site team has been first class we had a snag list as expected with a new build and so far all our snags have been sorted and dealt with Peter the site manager has been approachable and professional and communicates well with us to ensure all snags were sorted as soon as possible to suit us We have been in our beautiful new home now for 3 months and so far haven t had any complaints Its a beautiful site and we would definitely recommend

Oustanding service from Toni at Durton Grange

I have bought several houses in the past but Toni surpassed everything in my interest of the properties at Durton Grange Her excellent support and caring empathy have made such a difference to the experience Toni certainly goes that extra mile From Margaret

Great service and well designed house and street layout

We have had great service and support throughout the process from Esther and her team Esther has been warm and welcoming as well as highly knowledgable and professional throughout the process from first viewing to the exciting completion and keys day Our home is everything we could have wanted in a new build and more It has plenty of features and character externally for us to add our own interior decorating flourish to as we settle in Beautifully appointed home on a generous plot for the kids and that money-can t-buy feature A lovely neighbourhood with friendly families The street layout is perfect for the children to be safe when we step out for family walks in the local area The landscaping of the surrounding street and retention of mature oak trees gives such character and charm to the development

Amazing experience as first time buyer

Toni is very helpful and thoughtful She went above and beyond to ensure the process was as easy as it could be for us as we are a first time buyer