Lawnguru Reviews

Terrible service

Terrible service - snow plow didn t show day following end of storm Messages not answered and voicemail full Avoid this company

received a quote and submitted photos

received a quote and submitted photos and accepted the quote When the guy came out he wanted almost twice as much so I cancelled I was charged anyway and was told it would take a few days to get a refund I complained on the Facebook sites and the accused me of scamming them Rude and terrible customer service I ve had my lawn cut through them for a couple of year but no more I m done with them

How I wished I would have read reviews

How I wished I would have read the reviews on Lawnguru before reaching out for lawn service Buyers Beware is some sound advice Don t go through what I have to not to pay for service that wasn t completed I ve used lawn service from people starting their own lawn business Lawnguru need to be ashamed to bring these so call lawn perfessionals and represent them for doing such a poor job I feel scammed out of my money giving away free money I m out of 41 50 for a half ass job that Lawnguru sent back to fix and the group literally stay out there for a little over 10 minutes with a weed eater and assumed that was a fix The grass looks like it need to be cut I have to come out of pocket to pay someone else to come out tomorrow and do a lawn job that look like it was serviced I ll be filing a complaint to every consumer reporting business I can find I m not paying for service that was not done correctly The excuse one of the customers rep gave was just as poor

I was smart enough NOT to use them

I was smart enough NOT to use them I went online to fill out the form and was quoted 37 00 when i get to the finish line and see the big MASTER CARD sign it says to pay 52 50 When you can t trust them before the start of service don t be silly into thinking it won t happen again It will not be good and after reading all these forced 1 star reviews I took myself out to lunch I made the smartest decision thank you all for leaving reviews it s because of you I was able to make my choice and save my money and sanity

Beware of poor customer service and extra charges without reason

I have used their mowing service a handful of times when my husband was working a lot Normally they do a good job with the exception of promising they would be out that same day and not showing up until the next day This last time however I received a terrible job Parts of my grass weren t cut they didn t weed whip around things and to my surprise we were charged a 25 00 overgrowth charge without any notice First of all my husband cuts the grass weekly and would NEVER allow it to get over their 6 inch mark and when I contacted the company and asked them for some kind of proof they send me pictures of the guy mowing my lawn They refused to refund my money and offered to give me a 10 00 credit The credit is useless because I will never be using them again

the worst service ever

the worst service ever I hired them for snow removal and last time the snow stopped at noon and they didn t t show up I called them by 3 o clock they said will be there in 1 hour but they come after 9 pm they are un-responsible and they didn t even clean the driveway well never do service with them again don t waste your money

If I could give zero stars I would

If I could give zero stars I would Tried to book on two occasions First time they said I was scheduled but no one ever accepted the job so I was stuck waiting for two days When I tried again service was accepted on 4 28 for 5 9 service which I paid extra to choose Day of no one came out and when I messaged the provider he never replied Attempts to call gave me a disconnected number Customer service is a JOKE spoke with three different people who said they would message the provider -great I already did The last customer service agent literally left the chat no phone number available- SUSPICIOUS as I was typing a reply Do NOT use them

Never Use them

Never Use them I couldn t give a zero so a 1 it is They sent someone named Brandy M to come out and cut my lawn They missed cutting 25 of my lawn Ok stuff happens so I contacted customer care who told me after I sent 6 pictures that my claim was NOT VALID and I was outside the 48 hour window The whole reason I used them was I was traveling and didnt see the neglect until after their 48 hours

Horrible service from Jamie and Will in

Horrible service from Jamie and Will in Phila They were supposed to start in late March never started until April When they did finally arrive they left bales of uncut grass all over my lawn and just drove off leaving me with a mess Then they started being late 18 days without a cut and then 19 days But the worst part is sending this girl out here in the pouring rain who told me she had 12 more grass cuts to do in the rain Horrible beyond words I had to leave them Dates they were here 4 10 4 28 5 17 5 31

Beware of damage with no recourse for help as well as charges for work not done Minnesota

I hired Lawn Guru to cut my lawn while I was on vacation I had two major problems First I came home to a broken gate fence When I called a fence repair company they immediately said this was caused by your lawn service people I called three companies When I contacted Lawn Guru they asked me to send pictures Upon receiving the photos they told me I hadn t reported the damage soon enough When told we had been I vacation they responded with the damage wasn t cause by them So I m left with a repair bill Secondly the second mowing was to be done while I was still on vacation The same person was sent out he sent pictures of a street that wasn t mine with no photo of the lawn On the app it said he had been at my property for TWO minutes but charged me for the mowing Beware of this company They are not at all selective in who they hire