Based on authentic user experiences
Maggie
6731 reviews
N/A
9 months ago
Inadequate packing for shipping resulted in shattered wooden box
The auction house did not pack my purchase correctly for International Shipping and as a result the 90 year old wood box was shattered Sadly the auction house has refused to do anything about this I am pursuing the matter in hopes that something can be worked out The contact person at the auction house was unprofessional to put it mildly when I mentioned th matter to her I will update this when the matter is resolved UPDATE Just heard back from the credit card company and my claim has been turned down MC has advised me to take it up with the shipper The auction house previously refused to enter a claim with the shipper and claimed I had to do it although that is not how the shipping claims work To say the auction house has been unprofessional in this matter would be an understatement I have dealt with hundreds of auction houses over the years getting items shipped and this is the worst treatment I have ever gotten-actually it is the only bad treatment I have ever gotten Stay away if you can t be there to pick up your on items
Jamie Cooper
6731 reviews
N/A
9 months ago
See the item first before bidding
Please be careful if you want to bid online at Lawrences Bletchingley I bought a painting which had a poor photo but no mention that the painting was severely damaged I would advise anyone to see the item first This is what the director Sarah has told me that I should have done Unfortunately it was a bit like telling me that I shouldn t bid online with them in the first place If you have had poor customer service with this auction house then please contact me on linked-in as I wish to take this matter further
Paul Gresswell-Wilkins
6731 reviews
N/A
9 months ago
Lawrences Bletchley - Unethical Auction House
I paid 36 for packing and Shipping for 2 vases won at auction The parcel arrived with both vases smashed The packing was completely inadequate hardly any wrapping so the vases moved around inside the box I emailed the director to ask for a refund I was totally refused It appears if you accept postage from this auction house which they offer in their terms they will charge you very well but take no responsibility Not ethical or professional service They take your money and run
whizzbizz
6731 reviews
N/A
9 months ago
Shipping rip off
I bought a couple of paintings and asked for a quote for shipping Before I had a quote the items were shipped to me and I was charged over 50 Lawrences refused to admit they had made any mistake or take any responsibility At no point did I ask them to ship the paintings
Russell Hughes
6731 reviews
N/A
9 months ago
Aerial Installation
Lawrence was polite very efficient removed all unwanted equipment and cabling He also checked for maximum signal strength and auto-tuned our tv to make sure it was all working before he left I am a genuine customer Many Thanks
Phil
6731 reviews
N/A
9 months ago
Excellent
Excellent very smooth transaction Perfect condition report and helpful advice on bidding Fast despatch of item and very secure packing I m 100 satisfied