Lawton Brook Suppliers of Luxury 4X4 and High Performance Vehicles
Based on authentic user experiences
David McInnes
6731 reviews
N/A
6 months ago
DO NOT BUY FROM THIS COMPANY PLEASE READ ON TO LEARN WHY
I bought a 4yr old BMW X3 with a 12-month warranty for 37 000 from Lawton Brook in July 2023 In January 2024 the engine failed due to a faulty oil filter that collapsed and was sucked into the engine causing 23 000 in damage The warranty that came with the vehicle refused my claim stating the part which failed is a serviceable item and is not covered Lawton Brook blamed BMW stating the part which failed should be covered by a BMW parts warranty as it has a full BMW service history This is not true as a BMW parts warranty does not transfer to the new owner and is just lies and deceit from Lawton Brook Due to my past buying history with BMW I was made a goodwill offer to replace the engine but I must pay near 7k in labour costs I have asked Lawton Brook for a contribution towards the labour costs as I paid full price for the car with a warranty but they will not pay anything stating sales of goods act etc etc they are not liable which is not the sort of response you should get from a dealer when spending your hard-earned money on a vehicle The two people I spoke with Steve and Alex were too concerned about blaming other people but took no responsibility for themselves The sales staff can t do enough for you when they want your money but once they have it they simply do not care if you have problems Please do not make the same mistake as I did DO NOT BUY FROM THIS COMPANY if you have any problems they do not care and their warranty is not worth the paper it is written on I will be reporting them to trading standards about their conduct they do not deserve to be in business operating this way Reading some of their past reviews it looks like they have a history of this behaviour Considering they are selling some high-end cars worth over six figures I wouldn t spend a penny with this company and if you are reading this review I urge you don t either
T C
6731 reviews
N/A
6 months ago
Not even worth 1 star
We bought a car from these crooks last year which has subsequently suffered terminal engine failure after 6 months of ownership and left us with a huge bill to pay as the warranty we were sold wouldn t pay out We asked Lawton Brook for a contribution towards the cost but all we got is a don t care attitude and arrogant staff especially Steve Please ignore their sales chat and flash cars as they are simply a take your money and run dealer who don t care when things go wrong
Christy Thompson
6731 reviews
N/A
6 months ago
Harassing people once they put their mobile online
If you put your mobile number in online they will harass you 15 times a day I ve had to block the number it s got that bad
Ashley Moss
6731 reviews
N/A
6 months ago
1st class sales process and excellent
1st class sales process and excellent post-sales assistance for all minor issues raised Expected with used cars but Lawton Brook and in particular Alex went the extra mile for my particular situation Very much recommend them
Damien Stewart
6731 reviews
N/A
6 months ago
I contacted Lawton Brook regarding the
I contacted Lawton Brook regarding the purchasing of my BMW M5 I received a very quick response from a gentleman called Alex Hardman Mountford The deal was completed after a video of my car was sent to confirm it s condition and a very fair price was offered and accepted Within two days a company representative flew into Belfast and collected the car The agreed fee was paid into my account within fifteen minutes I was extremely impressed with the professional and courteous manner with which Alex and his colleague conducted our business together A totally stress free experience Top notch customer service Thank youDamien
Lee Kellett
6731 reviews
N/A
6 months ago
First Class Service
I have purchased 2 significant cars from Alex over the last 3 years and all I can say is FIRST CLASS SERVICE Alex is probably the most truthful and trustworthy car sales person you would ever likely meet and a really nice guy too Nothings too much trouble and the cars are always beautifully presented
Customer
6731 reviews
N/A
6 months ago
I recently bought a M5 comp
I recently bought a M5 comp and it s been a fantastic experience from start to finish from Ollie Would highly recommend and will be using for future purchases
Mr Hitesh Patel
6731 reviews
N/A
6 months ago
Great service and communication
I had an excellent experience purchasing my Mercedes G63 from Oliver He was incredibly attentive throughout the entire process with great communication and prompt responses to all my questions Oliver made sure everything was handled smoothly and professionally Highly recommend
Matt M
6731 reviews
N/A
6 months ago
Fanstasic Service from Alex
All around very nice car buying experience from Alex and the team at Lawton Brook It could not have gone any smoother From a pleasurable test drive experience to purchasing and collecting the car Thanks to all involved with the seamless experience
David Kingsley
6731 reviews
N/A
6 months ago
Professional Service
Made my biggest car purchase to date with Lawton Brook back in July and Alex filled me with confidence from start to finish They offer a very professional service and I was happy with the deal we agreed on and I m loving the car Would definitely recommend