Lecreuset Reviews

AMAZING

Not only do they have a wonderful product both cast and porcelain but they go out of their way to be helpful if you have ANY problems If I could give 10 I would

Just received my set of pans

Just received my set of pans delivered a lot earlier than expected surprising since we live in Scotland Cooked on all off them LOVE THEM Thank you Le Creuset

Fantastic customer care for a lifetime

Fantastic customer care for a lifetime product Cathy Gerrard was extremely professional and helpful she sent a replacement for my 3 year old casserole I would never buy anything else to cook with Thank you

Really good products and in my experience good customer service

Most kitchen pots and specially grills for sale are junk I was tired of buying items that in less than 1 year were ready to go to garbage Tefal and most other known brands are crappy 6 or 7 years ago I took a gamble and bought a Le Creuset grill Except for the normal patina it s still in amazing condition I bet it will outlast me by a long time I ve bought other Le Creuset items since they re in similar quality to the grill Contacted twice support it was pretty good and there s not even Le Creuset in my country For me expensive but worth it

I was very impressed with the customer

I was very impressed with the customer service at the Chadstone store The staff were very friendly and helpful and answered all my questions The layout of the store was also exceptional and made it easy to find what I needed I was served by the manager and found her to be very knowledgeable I highly recommend this store

Exceptional service way beyond expectations

Excellent service honoured their lifetime guarantee replacing my 30 year old 24cm pan From start to finish the whole process was faultless quick response to emails honouring time frames and a very fair assessment of the problem Within 4weeks I was cooking with a new pan I can t rate Le Creuset high enough

I purchased a wine opener from Le

I purchased a wine opener from Le Creuset several years ago One day I found the cap that held the corkscrew was missing Without it the wine opener was useless I called customer service and was instructed to send it back to their Returns Department and they would evaluate the problem and determine how best to fix it or replace it Within one week I had a new wine opener delivered to my front door at no cost Talk about customer service 5 Stars

One Happy Customer

I m a loyal customer to Le Creuset and have purchased 4 items reasonable ticket items in the last 2 years I experienced an issue with one of my products just before December and I found the after-sales service to be nothing short of exemplary They resolved the issue and even got my replacement to me before Christmas - Thank you again Priscilla

A1 Customer service

We had some issues with the enamel of a casserole pot we bought 15 years ago I was overwhelmed after contacting the customer services that after some formalities they would replace our dish I think their customer service has to be commended I would have bought another myself as we were very satisfied with the functionality of our dish but a new replacement was a really nice gesture