Ledison-led-lights Reviews

No regard respect for their customers

I purchased some tube lights from these guys which according to the delivery dates should have been delivered on 19 July I booked an electrician to do the work on 20 July However the order didn t arrive in time and I had cancel the electrician paying cancellation charges I called the company on 20 July and spoke to a man who promised the item would arrive on 21 July However the order didn t arrive on 21 I received an email on 21 July with the tracking number and the guy at the service desk informed me the item was despatched by the next day delivery to be with me on 22 July However I later found out the tracking number was not valid I called them once again on 22 July and the guy informed me he would check with the couriers and call me before 1200hrs I waited till 1200hrs but didn t receive the phone call I called the company again and this time the man informed me he was sorry that the item won t be delivered on 22 but on 23 July As I expressed my disappointment with the service I had received the guy became defensive and then passive aggressive stating I should be patient that they were under a significant pressure and deliveries were delayed beyond the dates promised I complained about the company not keeping to their confirmed delivery date as this had not only inconvenienced me but also caused me a financial loss Neither did they provide me any updates on the delays in delivery so I could either purchase alternate items and cancel this order or make other arrangements He very rudely told me off in response I asked him to provide me with his CEO email address and he told me he won t do so I had to remind me his obligations under Consumer Rights Act 2015 which he completely dismissed calling me names and blaming me From the accent of this person it seems the customer service is either based outside the UK or manned by people not familiar with courtesy or etiquette of talking to customers I haven t even received the items but I can say with confidence this company has absolutely no regard or respect for their customers

Don t expect communication when things go wrong

What a joke of a company unprofessional would be a step up I placed an order for 4 led tubes 14th January and all 4 tubes were faulty After a lot of back and forth with sales I was advised to send the tubes back at my cost and if found to be faulty a full refund would be issued including the cost to return the items 18th Feb I got a reply from sales stating that the tubes were faulty and she would get accounts to process my full refund To date I have not received any refund or a reply to all of my emails You are unable to get to a human being via phone so email is the only route Avoid not worth the stress

Only one star as I can t give zero

Only one star as I can t give zero Order not inconsiderably expensive T5 LED tube light Arrives poorly packaged Neither work unless you enjoy delayed strobe lighting In addition to the 8 postage charge to deliver this utter rubbish I must also return them by UPS to receive the return postage and will be charged 10 if I don t include a returns form Who sent the faulty items in the first place I used this company on the basis of their trustpilot reviews but would advise you d0 not

Avoid this company

Avoid this company They have little or no customer support each time I called they would not answer until I selected sales surprise surprise I was told by the man in sales that he would pass the message on and someone would phone me they did not Instead I received an email saying that I had requested a refund This is not in fact true I have now received my refund but only after threatening to report them to Trading Standards Note to the company if you are going to sell products in my case lights you must have the customer support to help This company does not

Helpful sales support fast delivery great product

I was looking to order LED light tubes to replace old fluorescent tubes I had in my kitchen I emailed their sales support team Steve to ask if their product was suitable I received a quick helpful response confirming it was and my subsequent order arrived 2 days later Excellent product and service

great solar lights

great solar lights I will buy again no issues with their services

All ok

Everything went nice and smoothly highly recommended The bulbs I received are also very solid you can feel the quality

Seems serious company

Seems serious company good quality product purchased not cheap though

Good product at a great price and quick

Good product at a great price and quick delivery