Ledlenser Reviews

Great products terrible customer service

While the products this company produces are top notch the customer service I have received has been terrible After not shipping my order I attempted to contact this company via the number on their website which leads to a phone tree a total of 7 times 3 times leaving a message and never got through My messages were never responded to After sending several emails I finally heard back from one employee It took 3 emails to get a basic question answered and the employee made it very clear he was not reading my email nor did he care I finally have decided that I will return everything and apply for a refund The first return request I sent in sat for over a week with no approval I emailed again and as before it took 3 emails for the employee scott to actually understand my very simple request which was essentially I requested a return my RMA is XXXX can you please approve it and tell me where to send it Multiple times Scott just told me to initiate a return which clearly I had done since I had given the RMA in the email I fully expect to have to battle or get the CC company involved in this as getting any response from this company is like pulling teeth Additionally due to the fact that the company is not really reachable which if you look at their Facebook or Instagram you will see many reports of people not being able to get ahold of customer service their 7 year warranty is essentially null and void So in short they make good products but not good enough to justify this terrible customer service Steer clear and go with surefire or Fenix I will update if they give me any hassle about the return At this point i am so frustrated I am returning everything