Leenbakker Reviews

Ordered a computer desk in October

Ordered a computer desk in October finally delivered in December Assembled the desk only to find that the two drawers will not fit too wide for the space Sent an email asking for a refund or exchange and have heard nothing Sent a second email still nothing Appears this company is only interested in selling and could care less about customer service Find another store and avoid the frustration

Honestly the worst customer service I

Honestly the worst customer service I have ever dealt with faulty item delivered initally have had to call back on 5 occasions still no solution or new product

Delivery deadlines not respected and customer service impossible to reach

I bought an item with a pick up date in the store three days later Now 20 days later no updates on delivery I sent them an email asking for information on the delivery and got an automated answer saying that they are busy and will answer within 14 days after 14 days no answer Worse the item is still for sale on the webpage with a delivery date of 3-5 days When I posted a review saying that buyers should beware of delivery dates not being respected they moderated it and removed it so obviously they have time to moderate reviews but not to correct delivery times or actual respond to complaints Money was charged immediately and there is no way to cancel directly online only via customer service who do not answer in any case

Deceptive marketing

Has the most deceptive marketing strategy Their customer service is absolutely substandard I purchased 4 items considering both the items and shipping cost After some days 3 items are received and the 4th one was declared to be delivered after some day but later found the item is out of the stock Now the missing item will cost me extra They were supposed to confirm all items before sending now neither they reply to phone nor to email I am totally exhausted what to do

Very low quality materials

Very low quality materials wanted to return it i had to pay 8 euro which is expensive Duvet cover is like a garbage plastic feels so cheap

No response at all

No possibility to contact client services at all Email klantenservice at leen-bakker nl doesn t work emails can t be delivered Client s form has been sent via website 3 weeks ago but no reply Support on the Facebook doesn t help at all Total waste of time Updated 15 11 Yes Leen Bakker has been with me in contact via Facebook after I wrote complaint here Updates 21 05 2023 My issue still not solved Updates 21 06 Issue has been solved

Terrible customer service

Terrible customer service to make a return you have to contact them but you can never talk to them On hold for 30 40 minutes Even with email nobody answers Never again

Terrible delivery service

Terrible delivery service I have told them to put the package in the front door of my house but rather they left it at the ground floor Said they did so after consultation but I never told them such Paid 25 euros only for delivery and this is what I get Called the customer service and it took 30 minutes to get hold of anyone They investigated and told me they cannot do anything but call the police Amazing company Will never order from them ever

Watchout

Watchout I ordered a wardrobe and I had wait for it almost 3 weeks Besides I received wardrobe without the back element I tried to call to Leen bakker company but nobody answered the phone I tried almost every day per two weeks Next I had written few mails and I am still waiting more than 14 days This is not funny I expect a child and I don t wanna waist time no more for your unnormal service anymore One star is too much for you Sylwia Grzyb