Leeputilities Reviews

Caitlyn was super helpful and easy to

Caitlyn was super helpful and easy to talk to Solved my issues almost immediately and that was a massive relief

Perfect Service

I have just moved house and needed to close my account I was answered by Sarah who was professional polite knowledgeable and a delight to speak to I wish all telephone operatives were like her

Thank you to Sarah

Hi TeamI called to speak to your team today and got through to Sarah I am quite impressed about how she attended to my queries Sarah s customer service approach is very exceptional and professional Sarah was not in a hurry to rush through the call but she took enough time to give me enough explanation that offered me the peace of mind that any customer would like to have Please say Big Thank You to Sarah on my behalf ThanksSamuel

Excellent service

Thank you so much for the help from Caitlyn She is very helpful responsible and efficient She provides excellent customer service Special thanks to her manager in helping me too

Great communication and resolution

I recently had a billing issue which involved two providers to my property including LEEP Both Caitlyn and Mark have been dealing with my case and the communication has been excellent throughout The billing situation was quite unusual with two providers responsible for certain elements of the process however we finally got to a resolution and the root cause Thank you Caitlyn and Mark

Fantastic service by Caitlyn

Caitlyn was fantastic in answering my many questions She was extremely helpful and explained to me the next steps in setting up the fresh water into my new house

Helpful

Spoke with Jadine about an unclear debit instruction and she helped me sort it out I was also encouraged to get back in touch if experiencing further issues Thanks a lot

Quick to answer my call and resolve my

Quick to answer my call and resolve my enquiry Easy to navigate and change my direct debit over to pay increase in our usage Thank you