Lefant Reviews

Never arrived Avoid Poor customer service

I ordered a vacuum from the lefant store on the 5th January It is now the 7th February and i still havent got it I have contacted them via two different email addresses and had one response Saying it has been delivered and they sent me some tracking But it most definitely has not arrived and they will not answer any of my messages since A complete scam of a company

Inconsistent operation

When this robot works it s great Let down by inconsistent operation When asked to clean area it sweeps around the perimeter of the area then states cleaning complete To ensure it cleans the floor you have to sit and ask it to cleans specified areas or set it to spot clean Might as well get the vacuum cleaner out and do it yourself Will not buy Lefant again

Avoid Lefant

Was bought my hoover as a gift The battery died within 6 months of use since I didn t have my receipt I had to replace the battery myself as per customer services at Lefant I bought the battery from amazon however the battery was located under the circuit board making it extremely difficult to change The second battery has also died so I am buying a new hoover Do not use this brand

My robot hoover died after 4 months of

My robot hoover died after 4 months of use It contacted the manufacturer- as amazon has a month only - and they kept telling me to charge for 5 hours at least Which is couldn t as the battery was dead and not charging at all And then they ignored me for 2 days When i sent them an email they said they gonna get back to me in one and a half week lol I sent them videos and no help was received Still waiting for them to refund me as i want nothing else to do with this company

Our vaccum stopped working after 3

Our vaccum stopped working after 3 months It seemed like it was going to explode and I lifted it outside incase it did The noise and smell was as it was burning out I couldn t turn it off lifting it pausing it nothing stopped it I can only assume it burnt out Upon contacting Lefant as it was 3 months into our 2 year warranty they asked multiple questions and asking for videos they insisted it needed a roller that they would send and for me to fit us 20 completion or to buy a new one with 8 discount I kept asking for a return lable and for a new one to be sent out I was told there s no engineers in this county uk and asked which option I wanted It s gone up by 100 in 3 months and will not be rebuying this brand I eventually went through Amazon and got a refund and have bought a much more expensive one from a different manufacturer You get what you pay for in Lefants case and the warranty certainly isn t worth the paper it s written on Awful company to buy from

Shame i can only have the option for 1

Shame o can only have the option for 1 star and not for 0 After a few months which was 5 it will stop working so don t buy any from this company I have sent them an email with the problem I would prefer to spend more and get a better one than this rubbish called vacuum It will not work it will keep beeping and not charging for many many days and at the end you end up going back to your old hoover which workes fine and like a miracle I really sugest you avoid it maybe the company is trying to solve the problems but it is not showing you a lot of promise Save you money and go to a nice restaurant at least you enjoy and it doesn t create you anger

I bought a M210P robot vacuum

I bought a M210P robot vacuum The battery lasted 3 weeks I ve emailed Lefant and no response

Blackmailed

I was happy with the hover until the plastic components just started disintegrating Contacted support who flat out refuse to let you buy replacements or send parts until you post a 5 review then prove it s positive with link and pictures of the review Disgusting company behaviour Here s an honest 1 review for Lefant the hover is going to be chucked in waste electrical goods Update If you purchased via Amazon contact their support and express how poor your experience has been with this company They refunded the full amount plus returning the rubbish back to Lefant

LEfant Customer Service

I really wish I d come here before buying a prodict from them on Amazon Earlier today I purchased the M210 vacuum cleaner but then realised it did not have a mop function SO I went to cancel only to be told this was impossible due to it being in the pre shipping phase This wasless than 8 hours after I ordered it No matter how many times I told them I would be returning this item he simply refused to budge Safe to say I won t go back to them again