


Based on authentic user experiences
Heidi
6732 reviews
N/A
8 months ago
Ignores Condolence Posts
Second time now that I wrote a condolence only for them to say that they ve never received it even after receiving the please wait 24hr confirmation period after submitting Legacy tried saying that I never hit submit button so how did I get the confirmation then Has happened in the past with another deceased condolence posting Never again
Tamara Steady
6732 reviews
N/A
8 months ago
LESS than ZERO
LESS than ZEROI submitted my loved one s obituary on 9 18 23 and was told by Legacy that it would print in my local newspaper on 9 21 23 It didn t I went to the newspaper office and asked about it and they told me that Legacy never paid them And they stated that this wasn t the first time it s happened This obituary was for the father of my children a decorated retired US Navy veteran SHAME on you Legacy You continue to take advantage of people s grief If I could have given less than a 1 star review I would have I plan on notifying every social outlet I can think of
Anthony
6732 reviews
N/A
8 months ago
Worst experience ever ordering funeral
Worst experience ever ordering funeral arrangement for wife of a dear friend Deceptive advertising leads one to believe they are affiliated with the funeral home Arrangement never arrived and after more than three phone calls and fifteen emails they delivered the arrangement to me two days after the visitation and funeral They attempted to issue partial refund Terrible experience
Robert
6732 reviews
N/A
8 months ago
Legacy s new web page is even worse
Legacy s new web page is even worse than the last one I found it impossible to do a seven day search or any time search Why advertisers bother to waste their money on this company is beyond me After the hassle of navigating this site the last thing I would do is frequent their advertisers How about a simple easy to navigate site
Cambridge
6732 reviews
N/A
8 months ago
Actually I can t go below one but
Actually I can t go below one but they are just collecting peoples most personal information and it for sale They never had any conversations with my funeral home they scan funeral announcements funeral home websites and such In my case an ignorant relative told everyone to go to this site on top of it to send messages and such to his family and as I am his wife I have never been contacted They don t even have information correct I have contacted Legacy and they said 24 hours fir a response Nope not even a call
Ryan
6732 reviews
N/A
8 months ago
Memorial Scam
Legacy com used my deceased father s photo and name today 9 years after his death to send ads to friends and family asking for memorial money To say this is highly unethical is an understatement This is blatant fraud
PJ Peralta
6732 reviews
N/A
8 months ago
Horrible company
Horrible company I submitted my guestbook entry and attached a photo It has been 2 days and it still has not been entered I have called and left a message and emailed them twice No response thus far This is time sensitive material that should be handled quickly and professionally It is difficult enough for family and friends without having to worry about the incompetence and disregard of such a sensitive and sorrowful occasion Judging by the other comments on this site I am not alone in my dissatisfied review
Meg
6732 reviews
N/A
8 months ago
DO NOT USE
DO NOT USE I placed an order for flowers to be delivered to a funeral home and the morning of the service I got a notification that they could not fulfill my order I requested a cancel refund where they did send a confirmation email Come to find out they did not refund the full payment and kept part of it I called to verify the amount refunded and they kept saying they had a different charge Currently disputing through PayPal Not worth it scam
Derrick Mullins
6732 reviews
N/A
8 months ago
I would like to leave a half a star
I would like to leave a half a star was quoted 1250 plus 50 medical exam and 12 97 for each death certificate offered to pay and they said not now I get a booklet to fill out and then finally get a price 1888 88 and when we called back was just told the price stands I wouldn t recommend and don t trust a quote from them
Sarah Dolloff Jones
6732 reviews
N/A
8 months ago
Horrible disgusting company
Horrible I come from an estranged family My brother committed suicide on 10 11 and an obituary was written that left everyone in the family out and didn t say anything about who he was So my other brother and I wrote up a beautiful obituary and paid 800 dollars It was removed from their site and the newspaper site in less than 10 hours No one will respond to my emails or voicemails It s been 6 days of me calling and emailing Nothing