Leisurecentre Reviews

I am having bad experience with the

I am having bad experience with the Downham leisure centre they cancel my children s swimming lessson from December last year and last month and this months all in total 6 lesson cancel they are still taking payment from me but cant be bother to respond to my complain

Adwick leisure centre gym is getting

Adwick leisure centre gym is getting worse for cleanliness in the gym changing room areaThe toilets are filthy a strip of muck going all along the bottom of the walls from the tiles the toilets never seem to get cleaned with a awful stench of urine the showers are in a state of disrepairThey have a hairdryer which was sounding broken for 3 months now there is a not working sign on it along with a pair of straighteners with a not working sign on them both of which have been like that for just over a monthWhen I complain to downstairs they just say we will look into it which they don t seem to be doing anything about

Cancelling a membership is a struggle

Cancelling a membership is a bit of a mare - at the outset they offer a flexible membership 45 m with one month advance notice to terminate or 39 50 m for 12 months locked in for 12 months at a time Joining is a breeze and can be sorted in minutes at the front desk and the membership is practically instant here s your card Now try terminating as I needed to following the need to undergo an operation that will take me out of any training for about 10 to 12 weeks Front desk can t deal with terminations - that s a head office function Good luck getting through When I did speak to a member of staff I was offered a deal whereby I could suspend my membership for up to 6 months and that would cost me 5 m Here s the kicker - to have that deal I d get nothing other than I can then take up my place as a full member when needed But seeing as they are for ever fishing for new members therefore no waiting list that makes no sense at all After a bit of to and fro my membership will end 30 April 2024 - having read another review where someone else was getting out they complained that after their membership had ended the firm running this stuff still took money via a Direct Debit - I told them that I was not going to run that risk and would in advance of the end date kill off my Direct Debit - get this - in doing that I have now done that I ve been advised that it could mean their system might overwrite the termination thus my membership wouldn t end To which I replied should your system throws a hissy fit and overrule the cancellation then good luck getting any money out of me that won t happen It really ought to be easier

Ridiculous policy at Irlam and Cadishead Leisure Centre

We have booked a badminton court for one hour with membership paid for an hour extension since we are playing for more than 1 hour we have 8 people taking turns so when 4 are playing badminton 4 can have a rest to recover When we walked pass the entrance there was a male staff restricting us saying only 4 people are allowed to go into the badminton court area the other 4 will have to stay in cafeteria and wait It is just nonsense of how inflexible this policy is we ended up paying for an extra court in the 2nd hour During the game we noticed the first court there were 6 people at the court we have a photo proof 4 playing and 2 were sitting 1 adult 1 child however there were no staff restricting their entrance nor speaking to them or give them warning Don t want to bring up the line of discrimination but the different attitude from the staff made the entire experience extremely awful which the group regretted obtaining membership with the leisure centre We are regular intermediate badminton players and we have been playing in a numerous of other leisure sports centre we tried to come to Irlam on a weekly basis but now we are planning to move to another location for our weekly badminton games unless this so-called policy got changed

Impossible to cancel membership via app

Impossible to cancel membership via app or website You need to call during office hours Cancel the direct debit and be prepared for the non refundable 20 charge and if unpaid within 7days another charge of 20 will be added Appealing customer service Ripoff company

Downham Leisure has a very poor

Downham Leisure has a very poor Customer service I have tried to speak to staff but there s no one available I sent an email and no one has responded to my email regarding my son screaming I feel really bad The customer service is not improving

Poor customer service

My experience with Parkwood Leisure has been extremely disappointing Their customer service is shockingly poor they consistently ignore documents I ve sent over fabricate false claims about contract start dates without providing any proof and demonstrate unprofessional behavior It feels like they are attempting to extract money from a terminated contract unfairly I would caution others to be wary of their practices and consider alternative options for leisure services Additionally Equipment in the gym area is broken and not fixed for weeks Air conditioning isn t working for over 2 months now Steam room never worked but said they will eventually repair it Jacuzzi is now broken as well When you enter the health suite it smells like pee Even other people noticed this distinct smell Rowers need a replacement as you can t change the resistance at all

One star

One star if there is anything lower than that it s for the one in Erith You will regret joining them Lack of equipment unhelpful staff The managers have no idea what they are doing and the closing time is ridiculous I don t think there is a point explaining everything in details but it s not worth it at all

Terrible experience - best avoided

Facilities generally good but I had a very poor experience with this gym when it came to trying to cancel my gym membership Their sharp practices are quite frankly appalling and somewhat suspect I was utterly shocked at their poor approach and attitude towards customers Best avoided by a large margin