Lenni-shop Reviews

Their sizing is truely terrible

Their sizing is truely terrible the fit is all over the place - too big in some areas - too small in others If you re anything over a size 8 this brand is not for you I sized up and the items I purchased didn t fit correctly They weren t even too big or too small - just bad Clearly they design clothes for a particular kind of body shape and size They aren t inclusive at all with the models they use Also they don t offer returns on sale items so you re just stuck with terribly designed clothes They also delete any negative reviews or feedback on socials I definitely will not be buying from this brand again - no integrity

Buyer Beware

Incredibly disappointed and angry that I spent over 200 on such pathetic quality clothing not to mention the lack of any form of customer service or communication My order arrived with HOLES in the fabric and loose threading There is no inner lining to the highly sequined fabric which caused major irritation to my skin just after trying it on I have tried multiple emails online chats social media DMs and calling direct with NO response I will be reporting to fair trading - buyer beware

Size guide is wrong zero customer service

In summary size guide is completely wrong items are bad quality and customer service is atrocious non-existent My friends and I were looking for matching outfits to wear as part of our work Xmas party Based on their size guide we ordered sizes 8 10 and 12 One friend sized up to the size 12 for added comfort The shipping was fast so that s something Unfortunately the dresses looked and felt really cheap compared to the product photos But that s the risk we take with shopping online and if that were the only issue we would ve taken it on the chin Weirdly the tags say made in Asia instead of mentioning a specific country which seems unnecessarily evasive Nevertheless we tried on the dresses but could hardly get them on they were so tight I d ordered the size 8 but even the size 10 was small on me Size 12 fit me but of course the proportions were off since I m actually a size 8 so shoulders and waist were too big and the length too long We measured the dresses and found they were all consistently smaller than the size guide by a few centimetres in the bust and hip Meanwhile waist measurements were either correct or larger than the size guide We could acknowledge that as a size guide there could be a little amount of discrepancy However Lenni s website clearly states that the size guide is based on body measurements Yet the garment measurements are much smaller than even the body measurements so no one can expect to fit into the dress even if they were after a skin-tight fit and had no need to sit in them which from the product photos with the model is not the brand s intent I sent an email to them about the issue with photos of the measurements taken Their website says they have a 24-48 hour response time Over two weeks I followed up 3 times with no response Eventually my friend called them out on Instagram twice before they finally agreed to respond the next day which they did They sent a stock standard response saying they could not offer a refund as the items were purchased on sale Whilst we were aware that sale items could not be refunded the purchase was made based on false information They also made the contradicting points that 1 The size guide should only be taken as a guide and 2 They have found the garments to be true to size They are therefore saying their size guide is accurate Our photos with measurements showed very clearly otherwise but they did not acknowledge them They offered store credit though we d have to pay the cost to post them but we had no interest in dealing with them again So I lodged a dispute with Amex who reviewed my case and returned my money within 48 hours thank you Amex and gave Lenni three months to dispute the refund I emailed Lenni a few weeks out from the three month deadline asking if they had any intention to dispute as I just wanted this to be over I followed up after a few days but no response Have not heard anything from them to this day since that initial stock standard response that took weeks of follow ups to get Incredible that a brand like this can treat customers so poorly We should ve looked on Trustpilot before ordering because clearly this is not a one off issue I m just glad the three months have finally passed so I can write this review and get rid of these dresses

Agree with all of the reviews - stay away

Agree with all of the reviews Don t buy anything from them Can t return sale items even though their sizing is terribly wrong An xs in one jumpsuit fits and the other i would need about a size 12 It s crazy Pretty poor quality fabrics and way overpriced also So disappointing Baffled an online store doesn t have a better return policy

Sizing is just horrific

Sizing is just horrific I m a size 8 and quite standard dimensions so rarely have sizing issues But I have ordered 4 items from this brand and only 1 a blazer has fit correctly A size S pair of shorts were too big and 2 size 8 dresses were too small One was just too small across my bust I m a C cup which may simply mean it doesn t suit my body shape but the other a non-stretch dress was so ridiculously undersized across my bust and waist it would have been at least 2 if not 3 sizes too small - we re talking nips feeling a northerly breeze and side zipper agape so wide you could fit Jupiter in that hole Considering the reviews on here show evidence of this being an issue for several years it s extremely disappointing the brand hasn t done something to rectify this by now I love supporting local Aussie brands but unfortunately I do NOT recommend this one

Horrific quality

Horrific quality No lining on pants with sequins sewn in so they are unbearably scratchy to wear Do not buy

TERRIBLE quality ABYSMAL customer service - DO NOT BUY

Truly the worst experience I ve EVER had with an online purchase Firstly I paid 150 for a dress that was the same quality as Forever21 Cheap fabric shapeless just unflattering and badly made I was shocked but figured it happens I ll just return the item I spoke to customer service and they told me they were sorry and where to send it Even though it ll cost 40 to return to Australia I figured it was worth to get the 150 refund Then I get an email saying that although they had received my return the dress had clearly been worn and washed and as they could not put it back into stock they would not be refunding me I was livid - of course I had not worn and especially not washed the dress It had tags still attached They had clearly lied They offered to send the dress back at my expense I have emailed them back asking to please refund me but I doubt I ll be hearing back TLDR DO NOT BUY FROM THIS SCAMMY COMPANY

Average is an understatement

Photo and product blurb state the most divine dress Dress arrived and is average Average colour average cut just blah Looks like it came from discount bin Can t return because returns policy makes average an understatement I paid 65 for a discounted dress online that I wouldn t have paid 20 for if I d seen it in real life Don t be the sucker that pays over 100 full price for this blahhh stuff dressed up on models to look like something it s not Avoid