Leprunier Reviews

Just as the person prior to me left you

Just as the person prior to me left you saying that it would be cheaper to purchase from a different website I had a similar experience I wanted to support for small business especially after I sent them an email and they kindly responded to me the first time around So I spent the extra money making a purchase in November 2020 it is now February 2021 and I still have not received my order When I sent them an email inquiry as to the whereabouts of my purchase I got a snappy response from a customer service person thing I should be getting it in 2 weeks well two weeks came and went and I still have no information on my order It seems that they have created a tracking number but for the past two weeks the tracking number has not even been scanned according to the website for tracking I find this to be incredibly horrible customer service not only the way they are handling the fact that they cannot keep up with orders but the lack of apologetic behavior is what really makes this bad I was this company I would at least offer customers some sort of a discount code for future use sure they want to return but making your customers wait four months for in order is ridiculous I am very unhappy with this Company and will definitely not recommended to anyone They claim that because a celebrity advertise them they can t keep up with orders but this is no excuse to treat your customers like they don t matter If you need help with your orders hire more people or at the very least hire better customer service representative who can handle in email response Shame on you

I wish I could tell you what the body cream was like

I m a long time customer that has ordered the plum sunscreen on multiple occasions and gift sets to give as gifts I pre-ordered the body lotion when it was launched USPS never delivered my order but marked it as delivered to my mailbox Welp I live in a city and don t have a mailbox I have a letter box with a slot that literally only fits letters I contacted support thinking this luxury brand would have high customer service Boy was I wrong It took a day for the initial response then they basically told me it was marked as delivered I repeated my email explaining that I had not received my item and why the delivery status of in or at mailbox was an impossibility After multiple days of no reply they finally replied to say that because I declined Route so we won t be replacing it No I m sorry The law is very clear on this it is your responsibility to get my item to me I don t have to add on any extra purchase to make this the case Morally it s also the right thing to do I haven t done anything wrong here and I m out 88 and have nothing to show for it I love the sunscreen but wow this has been a terrible customer service experience

Avoid ordering directly from this site

While the oil is really good although very overpriced their customer service is terrible I never received one shippment and their support pretended to be stupid I started their subscriprion by now 2 bottles have been shipped the first one never reached me I kept following up until I saw the second one is already sent meaning 3 months have passed since the first one Then when asked about the first one they kept referring to the second package that did arrive and sending me the shipping update for the successfull shipment They completely ignored the fact that I am inquiring about a different order that did not arrive in 3 months AND the tracking showed that

I have been ignored for over a month

I have been ignored for over a month now They have my money and the item I purchased I will raise a charge back with my bank for fraud if you do not respond to me this is unacceptable

ABSOLUTELY AWFUL CUSTOMER SERVICE

ABSOLUTELY AWFUL CUSTOMER SERVICE No response to emails Will never buy again

Customer service is horrible

Customer service is horrible They will reply email if they want and if they don t want to reply just no reply at all

I thought I was the only one - total scam TWICE

So I ordered Le Prunier butter and oil from an EU stockist and it was awesome Once I found a harvest candle on their website I had to try it It came within a week and it was the best candle I ever had As I burned through it quickly I reordered and that s when it started I made the order on October 6th and the package never moved After a few weeks I started contacting support and initially their response was it could take up to 2 months - but as I tried to explain the package is NOT moving they just stopped responding Silly me I ordered ANOTHER candle and AGAIN the package is not moving I m raising chargebacks with my bank but it will take months to see the refund As I m EU based I ve now lost over 200 EUR Avoid at all cost UPDATE My second package did eventually arrive but the one from October never did I also never received a refund They are disputing the chargeback so 3 months on I m still 120 EUR short

I received a tube of their plum screen

I received a tube of their plum screen and it was slit on the side so cream came out of the side when I pushed for it to come out on the top I reached out to try to have them replace that tube and I have not been able to get a return or a replacement or any response at all to my emails I ended up disputing the charge Hopefully they will credit my account what they charge me since I cannot reach them

No Delivery No Refund

I had an extremely disappointing experience with Le Prunier I placed and fully paid for my order LP-192515 on December 1 2024 totaling 207 24 Despite waiting over a month I have not received my products and the company s customer service has been incredibly unhelpful After multiple follow-ups vague responses and broken promises I requested to cancel my order and get a full refund To this day I have neither received my order nor my money back Instead of resolving the issue they started ignoring my messages and even deleted my public comment on their Instagram where I shared my experience This level of customer service is unacceptable especially for a premium brand I trusted this company but their lack of accountability and transparency has made this one of the worst shopping experiences I ve ever had I do not recommend Le Prunier to anyone Think twice before ordering from them