Lexception Reviews

Horrible experience

L exception is this typical good looking webshop but their service is horrible After making several mistakes it took weeks before I got a refund DON T BUY ANYTHING AT THIS SHOP

WRONG FAULTY ITEMS INTERNATIONAL BUYERS BEWARE

1 Sent the WRONG itemsTheir inventory system is faulty so that another pair of shoes came 2 Sell FAULTY RUINED itemsI purchased another pair of shoes and they were obvious returns that were scuffed up They have no quality control 3 WORST CUSTOMER SERVICE Manon Bonnet from CS promised to refund my full shipping fees which is reasonable as they sent me wrong and faulty items but after I mailed the shoes back CS have ignored all emails for months I had to privately reach out to Regis Pennel the founder of Lexception even then it took 6 MONTHS to resolve it Lexception Customer Service seriously need better training especially Manon Bonnet who decided to ignore customer emails INTERNATIONAL BUYERS BE VERY CAREFUL

For purchase outside of France

I purchased a product from Germany And before I did that I checked the delivery return policy in german on l exception online shop On their page it is clearly stated that return is free of charge kostenlos in german After I registered the return I have been informed while following the steps that I need to return it at my own costs as outside of Metropolitan France On the printed return bill it is stated I can send the invoice for shipping and the shop will credit the paid amount for shipping to my customer account And that return shipping costs cannot be refunded Well this does not sound like transparent and free of charge kostenlos I would not recommend the shop

I placed an order for 2 pairs of shoes

I placed an order for 2 pairs of shoes which arrived separately The first pair had 2 different sizes one size 38 and the other 39 The second pair were the wrong size completely I have been constantly emailing and begging for guidance on returning the shoes as it s been over a week and I now appear to be being ignored The shoes were not cheap one pair 170 euro

Good experience using their website to

Good experience using their website to place my order They had the lowest price I ve seen for the product I wanted I had chosen delivery to a pick-up place very close to where I live in Paris Unfortunately L Exception shipped the package as a home delivery to my address instead of the pick-up point La Poste tried deliverying the package while I wasn t home and I ended up walking 3 kilometers to the post office where the package was then dropped off Happy with what I bought there but could have gone smoother

Reliable site

Reliable site great clothes good conditions

Very fast transaction

Very fast transaction Very nice product Recommendable

Great service

Great service on time delivery Will definitely keep shopping from l exception