


Based on authentic user experiences
Eva
6730 reviews
N/A
1 year ago
Horrible passive aggressive customer
Horrible passive aggressive customer service after them making a mistake with a shipping address including a note to the handlers that makes address wrong and me sending them a letter all I got was a nasty reply from customer service and no help whatsoever
Robert Hudson
6730 reviews
N/A
1 year ago
Premium website Disgusting service Horrible experience
INTERNATIONAL CUSTOMERS AVOID POOR SERVICE BAD CUSTOMER SERVICE Customer service VERY poor spoke to Manon who mentioned that they would follow up with why my order wasn t arriving on Tuesday which was the latest date it would arrive Then I had to follow up with another email only to be told it wouldn t arrive until Friday Shame as I ordered because of the promise of Tuesday as I was leaving Thursday evening and wouldn t be able to accept the package for a week The response to leaving this review on Google was we are sorry but the parcel isn t lost and is in customs because of strikes no actual action just sorry especially when as an international customer you have to spend over 200 just to QUALIFY for delivery is disgusting I can understand with the strikes but why say on your website that the item will arrive by a certain date when you know it will not I suggested a partial refund or discount even if it was just 30-40 just to say sorry we couldn t get it to you on time when we PROMISED IT BY as a gesture of good faith to take some responsibility But obviously it is not good customer service clearly not the type where they will own up to their own mistakes is long gone DO NOT buy from here DO NOT support this business as myself as well as others have been shafted and told lies by customer support who like to just push the blame onto anyone but themselves
Pascalvan
6730 reviews
N/A
1 year ago
Horrible experience
L exception is this typical good looking webshop but their service is horrible After making several mistakes it took weeks before I got a refund DON T BUY ANYTHING AT THIS SHOP
Phoebe
6730 reviews
N/A
1 year ago
WRONG FAULTY ITEMS INTERNATIONAL BUYERS BEWARE
1 Sent the WRONG itemsTheir inventory system is faulty so that another pair of shoes came 2 Sell FAULTY RUINED itemsI purchased another pair of shoes and they were obvious returns that were scuffed up They have no quality control 3 WORST CUSTOMER SERVICE Manon Bonnet from CS promised to refund my full shipping fees which is reasonable as they sent me wrong and faulty items but after I mailed the shoes back CS have ignored all emails for months I had to privately reach out to Regis Pennel the founder of Lexception even then it took 6 MONTHS to resolve it Lexception Customer Service seriously need better training especially Manon Bonnet who decided to ignore customer emails INTERNATIONAL BUYERS BE VERY CAREFUL
Kunde Frankfurt
6730 reviews
N/A
1 year ago
For purchase outside of France
I purchased a product from Germany And before I did that I checked the delivery return policy in german on l exception online shop On their page it is clearly stated that return is free of charge kostenlos in german After I registered the return I have been informed while following the steps that I need to return it at my own costs as outside of Metropolitan France On the printed return bill it is stated I can send the invoice for shipping and the shop will credit the paid amount for shipping to my customer account And that return shipping costs cannot be refunded Well this does not sound like transparent and free of charge kostenlos I would not recommend the shop
Jean Fahey
6730 reviews
N/A
1 year ago
I placed an order for 2 pairs of shoes
I placed an order for 2 pairs of shoes which arrived separately The first pair had 2 different sizes one size 38 and the other 39 The second pair were the wrong size completely I have been constantly emailing and begging for guidance on returning the shoes as it s been over a week and I now appear to be being ignored The shoes were not cheap one pair 170 euro
Andreas Ocano
6730 reviews
N/A
1 year ago
Good experience using their website to
Good experience using their website to place my order They had the lowest price I ve seen for the product I wanted I had chosen delivery to a pick-up place very close to where I live in Paris Unfortunately L Exception shipped the package as a home delivery to my address instead of the pick-up point La Poste tried deliverying the package while I wasn t home and I ended up walking 3 kilometers to the post office where the package was then dropped off Happy with what I bought there but could have gone smoother
Stas
6730 reviews
N/A
1 year ago
Reliable site
Reliable site great clothes good conditions
Jes Brian Caga-anan
6730 reviews
N/A
1 year ago
Very fast transaction
Very fast transaction Very nice product Recommendable
Orkun
6730 reviews
N/A
1 year ago
Great service
Great service on time delivery Will definitely keep shopping from l exception