Libertine-Libertine Libertine Libertine int
Based on authentic user experiences
Familie Lang
6735 reviews
N/A
6 months ago
Extremely Disappointing Experience with Libertine-Libertine
My recent experience with Libertine-Libertine was incredibly disappointing As a loyal customer I expected better treatment but unfortunately their customer service fell short I received a product that didn t meet my quality standards When I reached out for help I was met with resistance Despite my efforts to explain the issues and provide evidence they refused to offer a return label for the faulty item Feeling frustrated and unheard I had to cover the return label cost myself I also plan to warn others about this disappointing experience It s a shame that a store I once trusted let me down like this My hope is that by sharing this review potential customers will be aware of the lack of customer care they might encounter at Libertine-Libertine Disappointed
Nicklas M ller
6735 reviews
N/A
6 months ago
Terrible experience with return
Terrible experience with return and seemingly no one to contact Bought three pieces of clothing and wanted to return two Nothing wrong with the clothing per se they just did not fit as expected But now I have tried several time to get a return label I even do not mind the cost Nothing happens Will not buy from again
Tracy Myers
6735 reviews
N/A
6 months ago
Customer service dreadful
My experience was awful Dress was ok but not to my fit Took several times to contact asking to return and rep said my emails were going to her junk email - even though I responded to the original email sent from her I returned the item I paid for postage and after 10 days and no movement I lodged a complaint to PayPal within this time frame another company managed to return my funds during the new year period After to and fro excuse after excuse and not owning the error I finally received my refund over two months after original purchase Save yourself the hassle and buy from another company - clothes are not worth it
Pelle Axel von Schantz Iversen
6735 reviews
N/A
6 months ago
Excellent Experience
Over the past 5 years I ve acquired more than 20 garments from Libertine-Libertine and I can confidently say that their brand quality and design are worth every penny Their pieces now make up the majority of my everyday wardrobe and I m genuinely glad they exist Just a tip their styles tend to run large so keep that in mind when choosing your size I did have one issue with the quality of a Tencel shirt not meeting my expectations Although their customer support was a bit slow to respond they ultimately provided a refund via a discount code which I found to be a solid resolution Thank you LL - keep up the great work
Gerrit Lindeman
6735 reviews
N/A
6 months ago
10 10 customer service
The shirt I ordered looked fantastic but it shrunk quite a bit after washing it for the first time The customer service was really helpful and sorted out a size bigger for me I would buy here again