Licensedtocharm Reviews

Misadvertising and poor customer service

I ordered the Miffy hoop earrings The earrings received differed from those advertised in the image and in the description I checked these before emailing to complain and so did my mum I emailed and then before replying they changed the item description to reflect the difference They then claimed that I was the one who made the mistake They let me refund the earrings but made me pay over 7 to return the item and only refunded for the original delivery after me asking breaking several consumer rights laws The customer service was shockingly poor It took days to get a response and they are very reluctant to help not refunding return costs patronisingly telling me that I was in the wrong I asked them to tell me when the item was delivered back to them and they promised they would but I had to chase this information from them too Luckily I had a screenshot of the item image from the website but did not screenshot the description Both my mum and myself are 100 sure I have not made a mistake as we checked before complaining If you decide to purchase make sure to screenshot absolutely everything I have lost out on money dealing with this