


Based on authentic user experiences
Malcolm Head
6731 reviews
N/A
9 months ago
I travelled 30 miles to visit Life
I travelled 30 miles to visit Life Guitars and when I got there the doors were locked A member of staff came out and said they were closed for stocktaking I said well that s not very good is it there was nothing on the website to say it was closed and he told me they are closed for general browsing but if I was going to buy something I could come in I said no thank you I will take my custom elsewhere and I will definitely not be buying anything from your shop in the future I have spent a lot of money here over the years when it was Mansons and It s really sad the shop has gone this way when it was Mansons the staff were super helpful and accommodating whether you were buying a plectrum or a Custom Shop Fender It s also staggering in this day and age that a shop that has staff costs and premises to pay for is so short sighted as to turn away customers and treat them with such contempt I would not be very surprised if this business failed
Martin Wilkinson
6731 reviews
N/A
9 months ago
Awful experience Music Man Commission Sale
In January I agreed to sell a MusicMan Valentine Guitar through them on a sale commission agreement after they valued the guitar at 2000 I noted late Feb that it was no longer in their shop and by early March it was no longer on their website as available yet I d heard nothing from them After a few calls with no call backs I went to the shop in McCoys arcade and after walking around the store it was clearly not on display I asked the staff who confirmed it had been sold but needed to talk to the owner I won t name him as he dealt with commission sales He was in a meeting but later that day he emailed me back and confirmed it had been sold that previous weekend I asked to see the bill of sale but it was never produced I decided to take it on trust that guitar sold for what they stated and on that day Anyway my fee was due on 5th April 30 days after date of sale as per the signed contract As of today 10th May I am still awaiting payment less their commission after failed promise excuse and failed promise to pay me In this day and age it takes minutes to transfer money from one account to another I have today had no option but to pass the matter on to a Legal team to seek the repayment of what is a quite substantial debt using more forceful measures Never had issues like this with Mansons or indeed Project Music in Exeter who I d dealt with for many years buying selling and repairing high end instruments Can t recommend Life Guitars at all I m afraid I d steer well clear from them
Stephen Hammett
6731 reviews
N/A
9 months ago
Avoid like the bloody plague
Avoid like the bloody plague Agrees to sell your guitars for a commission which all sounds great only they sell them and then ignore your emails and don t pay up I ve left a negative review before after weeks of hounding them without a reply Once they saw the review they agreed to pay if I removed the review which I did They didn t pay so a month or so later I am again leaving a review they deserve The guys in the shop are lovely The guy who owns the shop seems like he ll say whatever it takes to not let go of your money
allan smith
6731 reviews
N/A
9 months ago
Avoid
I agreed with Life guitars for them to sell my guitar in February but was only informed IN APRIL when enquiring that it was also sold in February and for the minimum asking price no proof The guitar they exchanged for mine didn t get advertised on their website until April Numerous emails and phone calls to try to get the money owed to me resulting at the end of May with a promise to pay me by Wednesday 13th June That came and went with another email saying there had been an account issue with another delay in paying expected Phone call to the owner meant that I received my money on 17th June Moral of story IF USING THIS COMPANY read the contract and demand that there is an agreed time between the sale of your guitar and getting your money also that they inform you of the price they have been offered and intend to sell for plus showing proof of said sale 200 difference in highest and lowest estimate which could be a nice little profit for them Steer well clear
Paul Birch
6731 reviews
N/A
9 months ago
DON T SELL YOUR GEAR THROUGH THIS
DON T SELL YOUR GEAR THROUGH THIS COMPANY Waited months for final settlement they didn t even inform me my guitar had sold I happened to see it mentioned on their website Then told to email Joff but just months of excuses and playing for time I couldn t believe it when they said payment had to go via their accountants If that is true I cannot believe that is good business practice having owned a small business myself for over 12 years When I said I would cease dealing with Joff and would contact brother as co-director then received email saying I would be paid Joff made online payment which I am sure could have happened months ago They ended up with a very generous commission out of my sale but in my view they didn t deserve anything like that percentage because of how I was treated This is no way to run a business and they need to show some respect and decency to their customers
Caroline
6731 reviews
N/A
9 months ago
Avoid
Avoid Do not sell your guitar here Waited for months for payment chased many times and kept being told money was being transferred but didn t appear Finally after mentioning would take to small claims and posting poor review they paid
Martin Wilkinson
6731 reviews
N/A
9 months ago
Avoud Avoid Avoid
Logged back on to trust pilot today to read a number of reviews from other people who experienced the same problems I experienced see my earlier review selling a guitar on commission with this Company As a footnote to my review I was eventually paid after stating that I was going to go into the shop to be paid in cash On that day the money was transferred into my bank account It s dishonest and poor business with our money propping up Life guitars cash flow Again Avoid this Company
richard griffits
6731 reviews
N/A
9 months ago
Dishonest
I was rather hoping my original experience of this Company was a one off I sold gear through them and after many excuses ill health bank rules etc I eventually got paid A couple of friends have also sold gear there and had similar experiences One is owed 1000 s Despite his well meaning demeanour and posts on Facebook about helping everyone The owner is a complete hypocrite and will use every excuse not to pay
Bruce O Connor
6731 reviews
N/A
9 months ago
A brilliant service
Life Guitars set up my Telecaster from Hell from a set-up perspective to perfection It wasn t an easy job and the Guys spent a lot of time getting it right I couldn t be happier with the result A well-deserved five stars Just gave them another guitar to sort out They re really nice helpful and a very knowledgable team My go-to local Guitar store from now on
Salty Pugwash
6731 reviews
N/A
9 months ago
I visited Lifeguitars in Exeter
I visited Lifeguitars in Exeter recently for some work on my Ibenez bass This is the second bass I own none have been named After receiving my bass back from Isaac the following was clear The work was exceptional My bass now sings dances along when needed and has a character She now has a name My first named bass Thank you Lifeguitars Jonathan