Based on authentic user experiences
SPG
6727 reviews
N/A
5 months ago
Lifemiles Does Not Take Responsibility for Their Mistakes
I booked a flight with Lifemiles from Qatar to South Africa The flight did not go through immediately and their system told me to wait for a representative to come online That never happened I called many times and was told that the taxes had not been calculated and that they would contact me when this had been completed They never called and never emailed I followed up several times with hours long waits on hold and they kept telling me to wait The last time I called they told me they had cancelled the reservation because it had not been paid They will literally make up lies to cover their errors In my case they said that we contacted you but you didn t make the payment despite the fact that I was calling them regularly and being told to wait This is a terrible company
Whatthef
6727 reviews
N/A
5 months ago
Appaling in every way
Appaling in every way Only god s grace will allow you to find a flight and then just now having finally found a flight the site doesn t let me complete my personal information and credit card My gosh how I despise Lifemiles
Dave Cunning
6727 reviews
N/A
5 months ago
my call has been dropped THREE TIMES
my call has been dropped THREE TIMES 3 WHAT THE HECK IS GOING ON I have issues with my transfers of amex points that I jst found out expires next year huh such a headache DON T BOTHER
Monica
6727 reviews
N/A
5 months ago
A complete scam of a website
A complete scam of a website I ve been checking this flight from China to LA for a week before I worked up the courage to transfer points from my capital one to lifemiles It shows that it has 4 tickets available every day When it comes to booking I get errored out every single time I called them and only to be told that the flight is not available and nothing is available around the date I was trying to book I refreshed the website as I was on the phone with them still showing there are 4 seats available I was on the phone with them for half an hour get escalated to supervisor They just said there is nothing they can do and they can t transfer my points back to capital one They scammed me of 1k worth of points Im contacting capital one to get it back
ShiMin Pan
6727 reviews
N/A
5 months ago
Website does not work
Using the website is incredibly frustrating I have been trying to book a flight with my miles and get erred out recurrently Additionally being a Lifemiles Silver member several benefits must be made effective via the website ie getting a premium seat which has to be done via the website up to 48 hours before the flight In practice this benefit cannot be obtained as the website crashes every time you try to apply for it
Hannah Clark
6727 reviews
N/A
5 months ago
Customer Service poor
Customer Service poor Put down the phone on you before even trying to resolve issue The Website been down for 3 weeks Cant select flights for Nov or Dec
J Dennison
6727 reviews
N/A
5 months ago
Poor customer service and seems
Poor customer service and seems difficult to earn even 1 lifemiles not worth the effort and hassle Avoid
Nancy Esper
6727 reviews
N/A
5 months ago
I only give one Star because Zero Stars
I only give one Star because Zero Stars is not an option They are THIEVES and do not comply with data protection regulation either They stole all my miles which I had paid for for not using them during the global pandemic and then despite unsubscribing ten times they constantly bombard me with marketing Emails
fernanda tr as
6727 reviews
N/A
5 months ago
Their customer services sucks when they
Their customer services sucks when they don t want to answer your question They will hand off your phone Anything you ask they will be like we will open a ticket for you then never get a answers
Paul Simpson
6727 reviews
N/A
5 months ago
Hacked my information
I ve never heard of lifemiles and suddenly have an email to a different version of my email address in my inbox saying Hi Fiona my names Hannah and giving me my account number and saying I haven t set up 2factor etc SCAM and somehow cloning my information Or attempting to hack me or something Needs reporting