Lifespanfitness Reviews

Be prepared for a delay and problems

Be prepared for a delay and problems Poor customer service Ordered the top of the line treadmill desk It arrived damaged I began the process to obtain replacement parts Waited 12 days and checked status The replacement desk top was damaged and was re-routed back to them The other replacement part was never shipped and no status was available Customer support in both cases was unapologetic and made no effort to accommodate the inconvenience or very long wait It has now been over a month since ordered and I am still waiting with a partially assembled desk in my office Maybe it s a good product we will see but seriously they need to evaluate their packaging if multiple carriers keep damaging their products Also when things like this happen a little sympathy would go a long way Very disappointed

I was very excited for my TR1200-DT3

I was very excited for my TR1200-DT3 Under Desk Treadmill but my overall experience with Lifespan was very disappointing After about a month of waiting for my order I reached out only to find that my order had never been sent to shipping Eventually it was sent and when my treadmill finally arrived it was broken The delivery service recognized it immediately but told me they were not allowed to take the treadmill with them and I would have to scheduled a separate pick-up with LifeSpan Fitness I reached out to Lifespan Fitness again only to be told that someone would be in contact with me about picking up the treadmill They refuse to process my refund until the treadmill is in their possession It s been 9 days since I initially reached out about scheduling and I m still waiting to hear from someone about scheduling the pick-up

TR800 debacle

I bought a Lifespan TR800 for 1200 walking desk treadmill After limited use in the first year couple hours per week in the busy months I logged a support ticket after receiving an error code that would stop the belt suddenly and throw me off They told me it was just out of warranty so nothing they could do Also told me it was likely just lube I have followed all instructions and lubricated the machine to the point there is lube dripping and the belt slips and still getting sudden errors I cannot get support to call back or answer phones I have opened tickets by email and they get closed without resolving anything I am really disappointed in Lifespan and my expensive paperweight I do not recommend

Their products are faulty and flawed

Their treadmills work for the first 6 months if you re lucky I purchased a treadmill from them and after 6 months the treadmill started stopping abruptly while using it which can be very dangerous The treadmill constantly gives error messages and refuses to start after a while of using it for only 2-3 minutes Lifespan fitness customer service is pretty much useless as they never answer your calls or even follow up with their online chats Do not even bother getting extended warranty because they will not grant you technical services when you need help I regret purchasing their product because I m stuck with a lifeless treadmill only after 6 months of use And to think that I have 4 years warranty with them and they have refused to help fix my treadmill Go somewhere else with your money

I bought a high-end TR5000 DT3

I bought a high-end TR5000 DT3 - about 10 years ago and during a move lost the safety key I went to the site and saw that it was out of stock with no estimated date I called customer service for a workaround I sent a message from the Lifespan site that said that an internal rewire was possible but no instructions and customer service was not aware of the possibility Now two weeks have gone by and I felt that I had a 2500 boat anchor Then a handy neighbor suggested that a simple insulated copper wire could be wedged into the receiving connectors and taped into position it took about 10 minutes to do and it works perfectly Customer service still has not gotten back to me

Terrible customer service and warranty

Terrible customer service and warranty process My 2 year old treadmill broke down in January 2024 due to an electronics issue with the motor and the company has been unable to provide parts for servicing and continuously changed their delivery estimates twice The latest timeline as of March 2024 is end of the month April 2024 which will leave the treadmill broken for FOUR MONTHS The company warranty is completely useless if you can t rely on the company to even stock and manufacture parts for warranty replacement At this point I will be replacing the treadmill with another brand as I cannot rely on LifeSpan and their delivery estimate timelines for parts replacement I would never recommend LifeSpan to any customer Their products are unreliable and the servicing is nonexistent

No product or refund received

No product or refund received poor communication and customer service

Terrible customer service

I ordered a top of the line life span treadmill Then I moved from one location to another and the communication port was damaged The treadmill is useless without being able to hook up the control panel with that communications port I emailed customer support and they told me the part was out of stock But they gave me instructions to service it when the part became available A month later and the part is still not available And it s really not possible the service the part because the cables are glued into the motherboard It requires special tools and a technician When I confronted them about it they were not helpful at all This company has terrible customer service and should be ashamed of itself You know they glued that so that they have to send their technician out that you have to pay for rather than being able to service it yourself easily by just unplugging the cable and plugging a new one in And all these proprietary parts are designed so that it s impossible to repair it on your own without the company I was willing to pay for the part and the repair and still out of luck So I have a 1 800 brick Never buying anything from this company ever again

This is for the wrong company

I submitted this review to the wrong company