Lifestraw Reviews

Poor Customer Service

Their automated email response states that it can take them up to 96 hours to respond to you Had a package sent to the wrong address and contacted them less than 10 minutes of the order being placed Finally got a response the next day and of course the order has been processed I get it but here s the kicker Not only can they NOT cancel the order the also cannot refund you send you out one to your actual home address or do anything to help you other than say sorry that it wasn t the result that I wanted to hear No recourse nothing they can do to try to make things right no assistance whatsoever I have been a customer for years but I always purchased from Amazon Needless to say I should have just waited for Amazon to replenish their stock Never buying directly from them again

No parts No service No good

Big bummer because their products are nice and well made BUT T No spare parts Poor customer service I spent the best part of 60 on a pitcher filter Made a mistake with the filter and let it dry Now it s ruined and I can t get a spare filter What kind of a company is this They don t give a toot about their customers

Haven t received products

Bought several products but they were never delivered Customer service is not even replying would not recommend

Do not trust the official Lifestraw website

Ordered a replacement Lifestraw on the official website with express delivery because I was leaving for a trip Not only did they miss the promised delivery date they actually never confirmed the shipment of my product and it was never delivered I have contacted them many times through e-mail and through the contact form on their website but never got a response After months I contacted my bank and they issued a refund to which Lifestraw responded by charging my credit card again Luckily my bank reissued a refund because they couldn t show a proof of shipment - probably because they never shipped It baffles me that a brand like this fails to deliver goods and doesn t respond to any messages but then suddenly reacts when a refund is issued I am very disappointed

Why is PPM higher after cleaning

Why is PPM higher after cleaning tapwater with your filter is ur product just a hoax

Utterly Disappointed by Lack of Communication from LifeStraw Support

My attempt to engage with LifeStraw s customer support has been thoroughly disappointing leading me to question their commitment to customer satisfaction and product transparency I recently sent a detailed enquiry about the LifeStraw Home Glass Pitcher a product I was considering due to its potential in filtering out microplastics and nanoplastics from drinking water a concern that is becoming increasingly significant in light of recent studies In my email I requested specific information regarding the filtration capabilities of this pitcher particularly its effectiveness against microplastics and nanoplastics Understanding the percentage of microplastics it could remove and the smallest size of particles it could filter out measured in microns was crucial for me to make an informed decision about the safety and purity of the water my family and I consume daily Regrettably my request for this essential information has been met with silence This lack of response from LifeStraw not only impedes my ability to choose a product that meets my family s needs but also diminishes my trust in LifeStraw as a brand that values its customers and their concerns about water quality The decision to invest in a water filtration system is significant driven by the need to protect the health of one s family from emerging threats like microplastics and nanoplastics The absence of any communication from LifeStraw has therefore been not just an inconvenience but a major deterrent from proceeding with a purchase that I initially felt positive about This experience has left me feeling disregarded and forced me to consider alternative solutions that may be more forthcoming with information and customer support It s disheartening to see a company especially one with LifeStraw s reputation for innovative water filtration technology fail to engage with potential customers on matters of such importance I write this review in the hope that it will highlight the need for LifeStraw to improve its customer engagement and support channels Future customers deserve to make informed decisions based on comprehensive and accessible product information supported by a responsive and caring customer service team

The mouthpiece gets nasty in no time

The mouthpiece gets nasty in no time and the replacement mouthpieces have been out of stock for years

Mine stopped working in few weeks

Mine stopped working in few weeks filtered approx 30 liters with it After few use it started to taste horrible on their website they just offer home remedies clean with bleach I met several backpackers and they have very similar experiences On the road I don t have access to freeze it or bleach it They don t reply on mails either Don t buy from them if you are going on a long trip

I truly doubt the product Mission

I truly doubt the product Mission as I testede it and found a higher PPM after the cleaning Makes no sense at all dont get any true reply to this fact from the company