Lifewireless Reviews

As the Power of Attorney for a family

As the Power of Attorney for a family member made dealing with LifeWireless very challenging even in the beginning Once that was dealt with I was able to order the phone he was offered The phone was broken after it had been in use for a few days I contacted customer service Paid for another phone that phone has never arrived I have talked to many Customer service reps I have a hard time understanding most of them I was given the action to contact the post office and put in a claim I did all of that but I cannot file a claim because I did not mail the phone they did Each time I try to explain that I do not have the mailing info needed for a claim They insist I have to make the claim In the meantime I found that they did not mail it to the address for the customer I was promised a call back on July 27 2023 They did not honor that and call back So June 26th I paid for a phone the phone never arrived and they want it to be my problem Have not offered a replacement phone or the money back This has been a terrible experience and not resolved

False advertising

Lifewireless for falsely representing their data plans online Lifewireless advertises that they offer California residents 150 GB of data through the Lifeline program claiming that this is a superior option compared to other providers which only offer 4-10 GB of data However in reality Lifewireless only provides 10 GB of data This discrepancy constitutes false advertising as they mislead consumers by claiming to offer a significantly larger data allowance and presenting themselves as a better choice than their competitors Before switching to Lifewireless I was with a provider that offered unlimited data allowing me to use up to 2 TB terabytes of data per month I believed that 150 GB would suffice for my needs based on Lifewireless s claims Lastly had I known the true limit was only 10 GB I would never have considered switching This misleading information has caused significant inconvenience and frustration and I urge appropriate action to be taken against Lifewireless for their deceptive practices

Joke of a Company

The company is a lie Never resolved problem of needing tech support Lost a customer and they didnt even care

When I signed up

When I signed up they advertised Free unlimited talk text and data The data was limited to 15 gig then reduced speed It states that they will not turn off the data just reduce speed After 9 months they turn my service off because I reached my limit of 4 gigs I can t find anywhere that they offer 4 gigs of data I use the same amount each month and haven t been turned off in the past Now all of a sudden I don t have unlimited data or even the 15 gigs promised in the ad Customer service is rude and you can t understand anything they say I guess they hire people like that so they don t have to deal with complaints If you can t understand them then I guess they figure there s no problem This is false advertising This service may be free to us but the gov is still paying them for a service they are not providing

Have had their service for over 2 weeks

Have had their service for over 2 weeks now and still am waiting for the caller ID name to show my name and not the previous owner of the phone number Have contacted Lifewireless many times on this problem and all I get is Unfortunately the caller ID cannot be updated manually However there are afew steps that can be taken to help the database update the caller ID Firstly you can ensure that your phone number is removed from any previouscaller IDs you have called This is BS all other lifeline providers I have been with the caller ID name is updated the same day This company should be removed from the lifeline service and fined for there lying BS Over 2 weeks later tried a call and still shows the same name Not mine Update 5 21 2024 Had called lifewireless again about caller ID and this time was told I had to get it updated myself with the carrier They said they do not update this and if I wanted it done i would have to do it myself So I canceled my account with them and will never go back This company is awful

Terrible in every way

Terrible in every way Although grateful for the free service the phones are garbage and there is NO customer service On hold now for almost an hour Better to use Textnow com for free

I never got product and they refuse to

I never got product and they refuse to give me a refund I still have my receipt where I paid them please do not get service with these people they are scammers

ANOTHER FLOP COMPANY

These companies want our business but they give their customer service jobs to foreign representatives and the language barrier is very disturbing and rather incompetent It s probably best to stick with Assurance Wireless or SafeLink at least they treat their customers a little better The key to good business is customer service when you treat the customers good you will always have a strong customer base This company is losing customers with every bad review

horrible customer service

long story but i had to switch from assurance and found life wireless i applied online and received my phone in 2 days amazing right wrong i had an email telling me to click to activate or call the 800 nunber i am older and thought it would be easier to call and speak to a human being but when i did i was on hold 69 minutes with hin coming back occasionally telling me they were activating it and i asked how long this will take and he actually asked me what else i had to do that day eventually he told me it would be 72 hours and to call back then i went to the email i had received and clicked on the lnk and was activated in 60 seconds i guess the service is ok this just happened last week but i would suggest not speaking to a representative or they will insult you and treat you like a piece of garbage and i will go back to assurance in 60 days