Lightology Reviews

Don t go to them

Don t go to them they trash your email and won t unsubscribe you They insist on your OK to track you before you can get to the unsubscribe link

should have read the reviews first

should have read the reviews before I bought the second time Unfortunately they are the only ones that carry my fixture it s discontinued Restocking fee on a product shipped with missing parts crazy what a customer unfriendly policy the cust service agents can t do anything either They are at the mercy of the policy

Ordered a product

Ordered a product said that that it would be delivered in 1-3 days well 3 weeks later and nothing delivered Called and spoke to many supervisors who said that they would help they did not no returned phone calls not resolution excuse after excuse They go with a script and say how sorry they are but nothing gets done I think they are a fraud as they wont cancel the order but yet they have our money we have no product and no resolution Dont buy from them Unprofessional condescending rude and dont speak the truth Take your business elsewhere

Bought 2 chandeliers for 8-10 000

Bought 2 chandeliers for 8-10 000 Both were grossly misrepresented on the website Our designer called and no mercy was show No returns over 5000 So they don t work with their best customers It took 2 electricians and a contractor 2 full days to provide the best installation they could but still far inferior to web images Neither us nor designer will work with them again Awful company Avoid them

VERY DANGEROUS BUSINESS

VERY DANGEROUS BUSINESS STAY AWAY We purchased a pendant light from them and the product was a knockoff It came with the wrong bulbs and was made of plastic which melted and almost caught fire after installation They claimed there was nothing wrong with the product and refused to offer a replacement or refund

We have been trying to get a refund

We have been trying to get a refund from Lightology for months now as they sold us a defective light fixture The receptacle does not fit the bulbs both Lightology and the manufacturer Foscarini claim are suitable 118mm halogen The fit is not even close We were able to force in a 114mm bulb Unfortunately the only bulb in this length is made for European voltage 230v and gives no light with US voltage 110v If the fixture was actually not defective we would have no issue It looks great and we paid an electrician to install it It simply does not provide light because no bulbs fit Now we are out the cost of the fixture and the electricians fee to install and uninstall this worthless light not to mention almost 100 we spent on bulbs from every manufacturer of 118mm Not one of these bulbs came close to fitting The entire process has entailed endless correspondence with Lightology and Foscarini wasting our time as they continue to claim 118mm bulbs will fit They simply will not take responsibility I would never recommend buying anything from Lightology or Foscarini They do not stand behind the products they sell

Terrible customer service with zero

Terrible customer service with zero help solution and suggestion I sent Lightology pictures of my existing light fixture because the LED module was burned out I told them from the very beginning that I didn t purchase the light fixture at Lightology After waiting for almost a week they finally got back to me and told me that there isn t much they can do because I didn t purchase through them Well they could have told me right away when I called or if they are good at customer service they would have suggested other light fixtures to replace my existing one Very disappointing and their service has gone downhill Even when the manager returned my call she didn t offer any suggestion or solution

Scam drop shippers who will offer no support

Decent sales people but the customer service is absolutely horrendous I mean it s just absolutely absurd how bad they are Once they have your money they don t care about you I spent over 10k with them and they sent the wrong items and I ve spent the last TWO MONTHS trying to get things sorted with them and they operate as slow as molasses I ve told them that I have a major surgery coming up next week and that I ll be out of commission after that for some time but that doesn t seem to having hurried them along whatsoever They tell you they re going to call you back and never call back They send you emails they request things but if you email back asking for an update they will never respond Just avoid them Everything they sell can be bought elsewhere with likely better customer service Edit The claims team has been trying to resolve this for two month s They ve been glacially slow at responding and following up They have been less than useless they ve been a downright hindrance I ordered these items from you not the manufacturer It s your responsibility to ensure that I either get the items I order or that the wrong item are taken back and I m reimbursed You re team of Liv Sandra Fahmia et al have kept me hanging for an entire month I also sent back the incorrect items sent to me and they were supposed to forward them back to supplier This was two weeks ago I called the supplier today to find that they never received the items because THEY ARE STILL SITTING IN THE LIGHTOLOGY WAREHOUSE