


Contemporary Modern Lighting LED Lights Ceiling Fans Lightology
Based on authentic user experiences
Allen Pereda
6730 reviews
N/A
6 months ago
Wrong item sent and still it took a
Wrong item sent and still it took a month to get the label to return the incorrect item they sent Worst customer service On the plus side while waiting for Lightology to reply I found the same lamp for 1 3 the price
Rob T
6730 reviews
N/A
6 months ago
Lightology ripped us off for 1500 Horrible dishonest company
One of the WORST companies I have ever dealt with BEWARE We lost 1500 with Lightology Terrible company totally helpful and friendly when you are buying but then crickets when the order is wrong or damaged and you call for help Was very specific with order Ordered 96 Tie Stix Linear light fixture in Walnut with adjustable color temp option Supposed to receive it 4-6 weeks but finally received it 14 weeks later That part was not their fault - It was during COVID Anyway 14 weeks later finally got the shipment and opened the box only to find it not only was damaged but it was wrong color Lightology did not return my many calls or emails until I disputed on my credit card and tracked them down through their state corporate registration and filed Better Business Bureau complaint Representative was very rude and accusatory and said I should have contacted them sooner Really So was I supposed to to contact them BEFORE we received the wrong fixture So long story is this very expensive light fixture they sent me with damage and in the wrong color still sits useless in my garage gathering dust Mistakes happen It s too bad as I did give them plenty chance to make it right Even when companies are just less than good I won t bother writing reviews Dealing with them has to be THAT bad to do so My purchase experience with Lightology was SO bad that I feel like I would be doing a great disservice to anybody who is considering a purchase with them if I didn t write about my experience It s too bad they didn t do the right thing because they do have some really nice stuff Fortunately there are a lot of good companies who also have really nice stuff too
rlwish
6730 reviews
N/A
6 months ago
Don t go to them
Don t go to them they trash your email and won t unsubscribe you They insist on your OK to track you before you can get to the unsubscribe link
dan b
6730 reviews
N/A
6 months ago
should have read the reviews first
should have read the reviews before I bought the second time Unfortunately they are the only ones that carry my fixture it s discontinued Restocking fee on a product shipped with missing parts crazy what a customer unfriendly policy the cust service agents can t do anything either They are at the mercy of the policy
Cameron
6730 reviews
N/A
6 months ago
Ordered a product
Ordered a product said that that it would be delivered in 1-3 days well 3 weeks later and nothing delivered Called and spoke to many supervisors who said that they would help they did not no returned phone calls not resolution excuse after excuse They go with a script and say how sorry they are but nothing gets done I think they are a fraud as they wont cancel the order but yet they have our money we have no product and no resolution Dont buy from them Unprofessional condescending rude and dont speak the truth Take your business elsewhere
Alastair J
6730 reviews
N/A
6 months ago
Bought 2 chandeliers for 8-10 000
Bought 2 chandeliers for 8-10 000 Both were grossly misrepresented on the website Our designer called and no mercy was show No returns over 5000 So they don t work with their best customers It took 2 electricians and a contractor 2 full days to provide the best installation they could but still far inferior to web images Neither us nor designer will work with them again Awful company Avoid them
Janet
6730 reviews
N/A
6 months ago
VERY DANGEROUS BUSINESS
VERY DANGEROUS BUSINESS STAY AWAY We purchased a pendant light from them and the product was a knockoff It came with the wrong bulbs and was made of plastic which melted and almost caught fire after installation They claimed there was nothing wrong with the product and refused to offer a replacement or refund
Patrick Fay
6730 reviews
N/A
6 months ago
We have been trying to get a refund
We have been trying to get a refund from Lightology for months now as they sold us a defective light fixture The receptacle does not fit the bulbs both Lightology and the manufacturer Foscarini claim are suitable 118mm halogen The fit is not even close We were able to force in a 114mm bulb Unfortunately the only bulb in this length is made for European voltage 230v and gives no light with US voltage 110v If the fixture was actually not defective we would have no issue It looks great and we paid an electrician to install it It simply does not provide light because no bulbs fit Now we are out the cost of the fixture and the electricians fee to install and uninstall this worthless light not to mention almost 100 we spent on bulbs from every manufacturer of 118mm Not one of these bulbs came close to fitting The entire process has entailed endless correspondence with Lightology and Foscarini wasting our time as they continue to claim 118mm bulbs will fit They simply will not take responsibility I would never recommend buying anything from Lightology or Foscarini They do not stand behind the products they sell
JM L
6730 reviews
N/A
6 months ago
Terrible customer service with zero
Terrible customer service with zero help solution and suggestion I sent Lightology pictures of my existing light fixture because the LED module was burned out I told them from the very beginning that I didn t purchase the light fixture at Lightology After waiting for almost a week they finally got back to me and told me that there isn t much they can do because I didn t purchase through them Well they could have told me right away when I called or if they are good at customer service they would have suggested other light fixtures to replace my existing one Very disappointing and their service has gone downhill Even when the manager returned my call she didn t offer any suggestion or solution
Jonathan Lesnick
6730 reviews
N/A
6 months ago
Scam drop shippers who will offer no support
Decent sales people but the customer service is absolutely horrendous I mean it s just absolutely absurd how bad they are Once they have your money they don t care about you I spent over 10k with them and they sent the wrong items and I ve spent the last TWO MONTHS trying to get things sorted with them and they operate as slow as molasses I ve told them that I have a major surgery coming up next week and that I ll be out of commission after that for some time but that doesn t seem to having hurried them along whatsoever They tell you they re going to call you back and never call back They send you emails they request things but if you email back asking for an update they will never respond Just avoid them Everything they sell can be bought elsewhere with likely better customer service Edit The claims team has been trying to resolve this for two month s They ve been glacially slow at responding and following up They have been less than useless they ve been a downright hindrance I ordered these items from you not the manufacturer It s your responsibility to ensure that I either get the items I order or that the wrong item are taken back and I m reimbursed You re team of Liv Sandra Fahmia et al have kept me hanging for an entire month I also sent back the incorrect items sent to me and they were supposed to forward them back to supplier This was two weeks ago I called the supplier today to find that they never received the items because THEY ARE STILL SITTING IN THE LIGHTOLOGY WAREHOUSE