Lighttrends Reviews

I didn t realize that the 2 chandeliers

I didn t realize that the 2 chandeliers I ordered were much too large for my space My house building faced setbacks and when I tried to return them and buy something smaller Lighttrends would not let me return them because it had been over 30 days 89 days since I ordered them I will do business with another company

Do not shop at Light Trends com before

Do not shop at Light Trends com before you think about buying from them go on their site Try and use telephone number Live Chat or email chat You will find out Lighttrends does not respond My order number 18362 has items never delivered My order cost 5100 00 dollars Lighttrend just gave me no other chose but to dispute the charges Maybe now they might think about having better customer service

Be prepared for terrible service if

Be prepared for terrible service if anything is defective I purchased a gorgeous and expensive Arteriors bar cabinet thru Light Trends It arrived reeking of diesel fuel and had moisture and ice inside The moisture wept for hours Learned their free delivery amounts to letting it side outside until they can dump it at your door Sent photos of moisture ice and a replacement is coming but we have to repackage and deliver it 6 floors and the replacement is just getting dumped A luxury furniture company should not operate this way

They Take Your Money and Don t Send Product

Order 3 pendent lights from them in Apr 2023 it is now July 2023 and they still have not been delivered Every time I try to ask when they will be shipped they apparently just make up a date a week or two out miss that date again and keep on living their lives I would never buy anything from them nor would I ever recommend them to anyone

I wish I had looked at the reviews before ordering

I wish I had looked at this website before ordering through Lighttrends Same experience as other people Ordered an Arteriors accent stool ion 4 28 was told it would ship in a few days It never shipped A month later I was told it was definitely shipping within 3 days Again never shipped Six weeks go by and Emerson who claims to be the President but on Linkedin his profile shows he just graduated from college and works there part time in data entry and is currently looking for a job tells me it will ship tomorrow but when I asked for a tracking number he ghosted me Another week goes by and I called Arteriors and they said they do not have an order under my name This business is a scam DO NOT ORDER THROUGH THEM I hope these fraudsters get sued and go bankrupt

I ordered 2800 odd worth of lights

I ordered 2800 odd worth of lights some of them were unsuitable but they refuse to refund me They are impossible to get hold of service is shoddy and once they ve done the sale and sent you the goods they wash their hands off anything that might come up There is no thought of keeping customers for getting future orders I ll never ever use them again

THIEVES This company accepted 4455 10 for 2

This company accepted 4455 10 for 2 chairs from me and strung me along with bogus promises They lied and lied over chats and emails my furniture order would be delivered and attributed the delay to Arteriors I finally called Arteriors and was told the item had been discontinued Yet Emerson Cooke from Light Trends with an address of a lighting shop in a strip mall emailed me and assured me my two chairs had been specially reserved for me and would be shipped soon When I finally demanded my money back via email I received no more communication from Emerson

Yet another bad review

Same as many of the other reviews Placed order and received confirmation email No further information so contacted live chat and they stated they didn t have product so refunded money they had already charged my credit card Unable to send email as that part of their site doesn t work

I ordered lights on January 13 and have

I ordered lights on January 13 and have not received my order even though they replied that IO would receive them ten days ago In trying to follow my order they have not send me a link to change my password as promised I m starting believe like many who have posted that this a poorly managed company unable to meet their customer promises My only advice would be to find lighting products somewhere else